Manish Patil
Alibag
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
Saffronstays: Where families bond
Alibag
01.2024 - Current
- Handling daily operations on the app for pre-check-in photos, and check-in marks.
- Ensuring quality in cleaning activities and team efficiency.
- Maintaining records, observations, a snag list, and getting the work accomplished through vendors.
- Attending to complaints, and ensuring timely closure with proper resolution.
- Carrying out our department's training and briefings in the department.
- To keep a check on inventories, maintain the stock of the housekeeping store.
- Responsible for the smooth operations, ensuring all processes are adhered to in the villas, preparing monthly audit reports, and checking records and registers of the department.
- Trained staff on hospitality standards and service excellence for family accommodations.
- Supervised daily operations ensuring smooth guest experiences at family-oriented stays.
- Coordinated maintenance and housekeeping schedules to uphold property cleanliness and safety.
- Managed inventory of supplies to ensure availability for guest needs and activities.
- Monitored guest feedback to identify areas for service improvement and staff training.
Villa Manager
Green Acre resort
Alibag
11.2021 - 09.2022
- Ensured smooth functioning of the villa by supervising and coordinating daily operations.
- Developed strategies to maximize guest satisfaction and revenue.
- Coordinated with housekeeping staff, maintenance personnel, and other departments to ensure a high standard of service delivery.
- Managed purchasing activities for supplies and services required for the villa's operation.
- Conducted regular inspections of all areas of the villa to ensure compliance with safety regulations and standards.
- Analyzed customer feedback surveys to identify areas needing improvement in service quality or efficiency.
- Resolved customer complaints promptly and professionally.
- Implemented new procedures for cost control and enhanced operational efficiencies.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Senior Steward
The fountainhead training and leadership center.
Alibag
07.2013 - 03.2021
- Assisted in preparing meals for special events, including buffet setup and presentation.
- Provided guidance to junior stewards on general stewardship duties.
- Maintained accurate records of inventory levels and ordering supplies as needed.
- Developed training materials and provided instruction to new staff members on food handling procedures.
- Greeted customers, answered questions and recommended specials to increase profits.
- Calculated charges, issued table checks, and collected payments from customers.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Industrial Trainee
sun-n-sand ,shirdi nashik
Nashik
10.2008 - 03.2009
- Ensured that all areas of the hotel were clean and well-maintained according to standards set by management.
- Answered phone calls from potential customers inquiring about availability or rates.
- Supported front desk staff during peak hours by providing additional assistance when needed.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Education
MBA - Master of Management Studies
PNP MMS College
Alibag05-2016
BSC HOTEL MANAGEMENT AND TOURISM -
IHMCT PANVEL
PANVEL05-2009
HSC -
NEW ENGLISH SCHOOL CHANERA
ROHA 02-2006
DIPLOMA IN COMPUTER APLICATION -
MCED
ALIBAG06-2004
Some College (No Degree) - MSCIT
MKCL
ALIBAGSkills
- Vendor management
- Staff training
- Inventory coordination
- Inventory control
- Guest relations
- Time management
- Safety compliance
- Customer feedback analysis
- Team leadership
- Operations management
- Customer relationship development
- Operational management
Timeline
Operations Supervisor
Saffronstays: Where families bond
01.2024 - Current
Villa Manager
Green Acre resort
11.2021 - 09.2022
Senior Steward
The fountainhead training and leadership center.
07.2013 - 03.2021
Industrial Trainee
sun-n-sand ,shirdi nashik
10.2008 - 03.2009
MBA - Master of Management Studies
PNP MMS College
BSC HOTEL MANAGEMENT AND TOURISM -
IHMCT PANVEL
HSC -
NEW ENGLISH SCHOOL CHANERA
DIPLOMA IN COMPUTER APLICATION -
MCED
Some College (No Degree) - MSCIT
MKCL
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