Open To Work
Manish Pilania
Noida
Summary
Analytical professional with a strong background in technical support and software quality assurance. Known for effectively analyzing customer requirements and resolving challenges, contributing to improved product usage and satisfaction. Results-driven Customer Solutions Engineer with proven skills in customer relationship management, technical support, and quality assurance. Expertise in test planning and system optimization to enhance user experience and resolve technical challenges.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Customer Solutions Engineer
Functionize Software Private Limited
Noida
01.2023 - Current
- Delivered technical support to clients, improving software application usage.
- Provided training and support to customers regarding product usage and troubleshooting techniques.
- Utilized Functionize AI-powered test automation tool to validate customer-facing web applications and ensure high-quality user experience.
- Resolved technical challenges to enhance user experience with the product.
- Analyzed customer requirements to identify suitable product features.
- Reviewed requirements and specifications, ensuring clarity and completeness for successful implementation.
- Integrated Functionize with Jira for defect tracking and ensured proper documentation of customer issues.
- Collaborated with product and engineering teams in an Agile environment to enhance solution delivery.
Test Engineer
Functionize Software Private Limited
Noida
04.2019 - 03.2023
- Performed testing to assess functionality and optimize application performance.
- Worked with Functionize tool, supporting end-to-end test automation and quality assurance initiatives. Collaborated with clients such as Wipro, Proamis, Farmers, ThinkHR, Blackstone, and Finxera across 15+ projects, ensuring high-quality deliverables aligned with client expectations.
- Executed functional, regression, and performance testing to validate software quality and reliability.
- Built and executed 100+ test jobs aligned with internal benchmarks and project requirements, ensuring timely and efficient validation of software features.
- Created and maintained 150+ test cases and scripts to ensure cohesive, team-driven development and delivery workflows.
Education
Bachelor of Technology (B.Tech) - Computer Science
Sunderdeep Group of Institutions
GhaziabadSkills
- Technical assistance for Functionize Automation tool
- Functionize AI Test Automation
- Dynamic Element Handling
- Test Suite Management & Scheduling
- JSON & API Validation
- JIRA project management (Defect Tracking & Reporting)
- Parameterized & Data-Driven Testing
- Self-Healing Test Scripts
Certification
Functionize AI Testing Level II Certification.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
₹74000/yr - ₹200000/yrTimeline
Customer Solutions Engineer
Functionize Software Private Limited
01.2023 - Current
Test Engineer
Functionize Software Private Limited
04.2019 - 03.2023
Bachelor of Technology (B.Tech) - Computer Science
Sunderdeep Group of Institutions