Manish Pillai
Yogidham
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
RESTAURANT MANAGER
CURRY LEAF (JOHNSONVILLE)
JOHNSONVILLE
08.2023 - 02.2024
- ORDERING THE PRODUCTS REQUIRED IN KITCHEN AND FRONT OF HOUSE
- ARRANGING AND SETUP THE TABLES
- MAINTAINING STANDARD OF RESTAURANT
- SERVING ALCHOL RESPOSIBILIE
- COMPLAIN HANDING
- HYGINE
- CUSTOMER INTERATION
- Developed strategies for improved operational efficiency and customer satisfaction.
- Created new menu items based on customer feedback and industry trends.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Optimized profits by controlling food, beverage and labor costs.
RESTAURANT MANAGER
BURGER-FUEL (PORIRUA)
PORIRUA
06.2022 - 08.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
- Explained goals and expectations required of trainees.
ASSISTANT RESTAURANT MANAGER
BURGER-FUEL (COURTNEY PLACE)
COURTNEY PLACE
02.2021 - 05.2022
- Provided leadership and direction to restaurant employees.
- Monitored customer service standards and took corrective action when needed.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Managed cash register operations including deposits and reconciling discrepancies.
- Performed regular maintenance checks on kitchen equipment.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Assisted personnel with duties and tasks during high-volume periods.
ASSISTANT RESTAURANT MANAGER
BURGER-FUEL (UPPER HUTT)
UPPER HUTT
12.2020 - 02.2021
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Supervised food preparation, ordering of supplies, and inventory control.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Created weekly work schedules for all restaurant personnel.
- Analyzed operational costs and made recommendations for cost savings.
- Developed marketing strategies to attract new customers.
- Managed cash register operations including deposits and reconciling discrepancies.
- Prepared monthly financial reports for upper management review.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
INSTORE TEAM MEMBER AND DELIVERY DRIVER
PIZZA HUT (NEWTOWN WELLINGTON)
NEWTOWN
06.2019 - 12.2020
- Worked in different areas like make table, cut table, order taker.
- Deliver pizza with in given time.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Attended staff meetings to stay updated on company policies and procedures.
- Monitored and supported proper electronic shelf label signage.
RESTAURANT MANAGER
PIZZA HUT (MUMBAI)
Powai
05.2018 - 01.2019
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
FRONT OFFICE ASSOCIATE AND FOOD AND BEVERAGE ASSOCIATE (CROSS TRANING)
THE TAJ MAHAL PALACE MUMBAI
MUMBAI
01.2017 - 01.2018
- Greeted customers upon arrival and provided them with outstanding customer service.
- Assisted guests with check-in, check-out, and room reservations.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Handled cash payments for guest transactions accurately and efficiently.
- Performed daily audits of front desk operations and ensured accuracy of financial records.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Scheduled housekeeping staff according to occupancy levels.
- Managed daily reports related to occupancy rates, revenues, accounts receivable and payable.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained office security by following safety procedures and controlling access via reception desk.
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Assisted organizational efforts by filing, entering data and answering phones.
- Operated cash registers accurately and efficiently during peak business hours.
- Performed inventory checks on a daily basis to ensure availability of necessary supplies.
INTERN
HILTON MUMBAI INTERNATIONAL
MUMBAI
01.2017 - 08.2017
- Assist and work in every department in hotel
- Learn how operations of particular department helps the hotel
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Graduate Diploma in Applied Management And Hospitality Business - Hospitality Administration And Management
WELLINGTON INSTUTE OF TECHNOLOGY
Wellington03-2020
Bachelor of science in hospitality - Hotel Management
INSITUTE OF HOTEL MANAGEMENT MUMBAI
Nerul 01.2016
Skills
- Recruitment
- Staff Management
- Operations Management
- Restaurant Operations Management
- Organization and Prioritization
- Staff Scheduling
- Shift Management
- Food Service Background
- Complaint Resolution
- Brand Standards Promotion
- Supervisory Skills
- Team Management
- Labor and Food Cost Control
Achievement
- Got LCQ certification
- Winner of bakery competition conducted in college
- 1st place in tag of war competition
- 1st place in Wellington on plate competition
Timeline
RESTAURANT MANAGER
CURRY LEAF (JOHNSONVILLE)
08.2023 - 02.2024
RESTAURANT MANAGER
BURGER-FUEL (PORIRUA)
06.2022 - 08.2023
ASSISTANT RESTAURANT MANAGER
BURGER-FUEL (COURTNEY PLACE)
02.2021 - 05.2022
ASSISTANT RESTAURANT MANAGER
BURGER-FUEL (UPPER HUTT)
12.2020 - 02.2021
INSTORE TEAM MEMBER AND DELIVERY DRIVER
PIZZA HUT (NEWTOWN WELLINGTON)
06.2019 - 12.2020
RESTAURANT MANAGER
PIZZA HUT (MUMBAI)
05.2018 - 01.2019
FRONT OFFICE ASSOCIATE AND FOOD AND BEVERAGE ASSOCIATE (CROSS TRANING)
THE TAJ MAHAL PALACE MUMBAI
01.2017 - 01.2018
INTERN
HILTON MUMBAI INTERNATIONAL
01.2017 - 08.2017
Graduate Diploma in Applied Management And Hospitality Business - Hospitality Administration And Management
WELLINGTON INSTUTE OF TECHNOLOGY
Bachelor of science in hospitality - Hotel Management
INSITUTE OF HOTEL MANAGEMENT MUMBAI
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