Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Manish  Prabhune

Manish Prabhune

Pune

Summary

Dynamic Customer Service and Technical Support Representative with a proven track record at Tech Mahindra Ltd. Skilled in problem-solving and effective communication, I excel in resolving complex issues and enhancing customer satisfaction. A quick learner, I thrive in collaborative environments, mentoring peers while driving service quality improvements.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Tech Mahindra ltd.
Pune
01.2020 - Current
  • Assisted customers with inquiries and troubleshooting technical issues.
  • Managed customer accounts and updated information in CRM systems.
  • Collaborated with team members to resolve complex customer concerns.
  • Documented customer interactions to improve service quality and efficiency.
  • Participated in training sessions to enhance customer service skills.
  • Handled escalated complaints with professionalism and empathy.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Mentored junior team members and managed employee relationships.

Technical Support Representative

Known Solutions
Pune
07.2016 - 09.2018
  • Provided technical support for software and hardware issues to customers.
  • Assisted users in troubleshooting and resolving connectivity problems efficiently.
  • Documented customer interactions and solutions in the support ticketing system.

Education

Diploma - Computer Engineering

AISSMS POLYTECHNIC
06.2013 - 05.2016

Skills

  • Collaboration with peers and seniors to strategically execute assigned tasks
  • Quick learner and adaptive nature
  • Resolution focused
  • Strong problem solving skills
  • Effective communication

Accomplishments

  • Awarded as employee of the year for 2 consecutive times
  • Praised by clients and senior officials on multiple occasions

Languages

Marathi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Service Representative

Tech Mahindra ltd.
01.2020 - Current

Technical Support Representative

Known Solutions
07.2016 - 09.2018

Diploma - Computer Engineering

AISSMS POLYTECHNIC
06.2013 - 05.2016
Manish Prabhune