Manish Rai

Dynamic Application Support Manager at Citibank with expertise in application support and incident management. Proven track record in leading technical teams and enhancing service delivery processes. Skilled in Oracle PL/SQL and adept at resolving critical client issues, ensuring operational excellence and client satisfaction. Strong communicator with a focus on long-term solutions.

• Certified in ITIL V4 foundation
• Oracle OCA Certified

Inview Application - Citi Private Banking and Wealth Management, Citi Inview Application is the most comprehensive Personal Banking platform which is being used by Citi Bankers and Clients. Citi Personal Banking & Wealth Management is a project within CITI responsible for providing high-end specialized services to high-net-worth clients and entities, enhancing their banking experience globally 24/7., Citibank, North America (NAM), Linux, Unix, Windows, Servicenow, AppDynamics, Splunk, Dynatrace, Autosys, Jira, ITRS, Oracle SQL, Shell Script, Apache Tomcat, FTP, SFTP, 12, Support Manager REVERA and R-Next, Revera PRA is the most comprehensive passenger revenue accounting platform in the airline industry. Its high level of automation minimizes processing errors and maximizes productivity. It helps airlines respond to the demands of their internal customers with speed and accuracy., Accelya Solutions Pvt. Ltd, 09/01/08, 01/31/23, Airline, Vueling Airline, Air Berlin, Thai Airways, Vietnam Airline, Air Serbia, Go Live Support and PRF Spain/Germany/Poland/Tanzania, PL/SQL Developer, Putty, SCP, Unix, Oracle SQL, Techno Functional Manager / Support Manager

Skilled Application Support Manager / Service Management / Site Reliability Engineering (SRE), Techno Functional Manager with expertise in UNIX, Linux, Oracle - PL SQL and Windows based systems. Vast experience in high-volume environments in BFSI and Revenue Accounting Domains with strong analytical communication and organizational abilities. Complex problem solver and able to thrive in fast-paced and challenging roles.