MANISH RAJ
Bengaluru
Summary
To be associated with a firm that provides career development opportunities and contributes in its progress through my knowledge and skill.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
IT On-site Support Tech3
Fluence Energy Inc
Bengaluru
04.2022 - Current
- Creating advanced online technical content including knowledge base articles and documents
- Providing L2 support
- Managing EMEA & APAC w/o Japan location field support and dispatch
- Managing tickets using Service Now
- Handling escalation calls and managing Field support engineers
- Handling daily calls with team and customer
- Preparing reports for Review meeting
- Maintaining SLA.
Senior Administrator
Wipro Ltd
Bengaluru
11.2021 - 03.2022
- Configuring and troubleshooting the MS outlook
- Installing the applications and configuring the same
- Troubleshooting the Desktop and Laptops remotely
- Performing IT installation, Configuration & troubleshooting of computer hardware and software in accordance with IT service standard
- Raised incidents using Service Now
- Logging the issue properly according to the level of priority
- Escalating unresolved cases to the relevant support team
- Imaging new and old system with updated OS
- Responsible for Asset Management and Audit of assets
- Creating the users for local machines, and deploying local security policy
- Attending users calls and resolving the issues
- Preparing monthly artifacts and PV reports
- Logging cases with vendor for hardware issues.
Desktop Support Engineer
Trigent Software Ltd
Bengaluru
08.2016 - 01.2020
- Configuring and troubleshooting the MS outlook
- Installing the applications and configuring the same
- Troubleshooting the Desktop and Laptops remotely
- Performing IT installation, Configuration & troubleshooting computer hardware and software in accordance with IT service standard
- Raised incidents using internal ticketing tool
- Logging the issue properly according to the level of priority
- Escalating unresolved cases to the relevant support team
- Attending users calls and resolving the issues.
Operations Assistant
PFMS
Bengaluru
01.2016 - 07.2016
Education
B.E - Electrical & Electronics Engineering
VINAYAKA MISSIONS UNIVERSITY
01.2013
MBA - Management Information Systems
SMU Directorate of Distance Learning
11.2017 - 06.2020
Skills
- Service Now
- SolarWinds
- Microsoft Office 365
- Azure Active Directory
- Microsoft Endpoint Manager
- Windows10
- Windows11
- Mac
- Desktop Support
- Troubleshooting (Software/Hardware)
- MDM
- Incident Management
- Training and Mentoring
- Concur Admin
Certification
- ITIL foundation certificate
- Generative AI certificate