Manish Ramnani
Pune
Summary
Motivational Staff Leader experienced in training and developing employees while implementing organized strategies for daily planning and customer service. Achieved high levels of team engagement and client satisfaction through diplomatic communication and a commitment to fostering a positive work environment. Focused on enhancing productivity and overall team performance.
Overview
4
4
Certifications
10
10
years of professional experience
Work History
Assistant Manager – Accounts Receivable
WNS Global Services
07.2024 - Current
- Financial Impact: Partnering with the AR Director to aggressively reduce Days Sales Outstanding (DSO) and evaluate client financial status for repayment plans.
- Streamlined cash application and collections processes during transition, enhancing operational efficiency.
- Prepared Weekly (WBR) and Monthly Business Decks (MBR) along with critical KPI reports.
- Collaborated with AR Director to reduce Days Sales Outstanding (DSO) and assess client financial status for tailored repayment plans.
Assistant Manager – Collections
Infosys BPM
03.2022 - 05.2024
- Portfolio Management: Led 18-member team in managing collections, achieving client satisfaction for major Musical Platform.
- Process Integration: Collaborated with Revenue Ops Managers to assess risk accounts, resolving billing discrepancies to maintain financial accuracy.
- Client Relations: Conducted weekly Unapplied Cash calls, ensuring target compliance and facilitating efficient operations between Billing and Cash App teams.
Collections, Billing & Cash Application (Insurance Domain)
WNS & Genpact
07.2018 - 03.2022
- Credit Control: Verified customer documentation to establish credit lines and enforce contract terms, enhancing risk management.
- Account Reconciliation: Managed un-reconciled credits and processed refunds via NEFT, cheque, or credit card, improving cash flow accuracy.
- Operational Support: Prepared manual invoices for B2C clients and ensured timely collection of premium payments, supporting revenue continuity.
Dispute Management & Quality Analyst
Teleperformance
10.2016 - 06.2018
- Monitored agent calls for training and quality purposes while managing travel-related disputes and refunds.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
B.Sc. - Hotel Management, Catering & Tourism
PTU - IIHM
Jaipur, IndiaSkills
Financial analysis
Customer account management
Stakeholder collaboration
Process optimization
Accounts reconciliation
Advanced data analysis techniques
Proficient in SAP and Oracle
Team leadership
Certification
Certification: Business Analytics with Excel
Core Competencies:
- Leadership: Team Management (up to 42 HC), Process Transition, KPI Reporting.
- Financial Operations: Cash Application, Debt Collection, Credit Control, Dispute Management.
- Strategy: DSO Reduction, Risk Assessment, Credit Term Negotiation.
- Technical: SAP, Tableau Desktop, SQL, Business Analytics with Excel.
PERSONAL DETAILS:
Date Of Birth – 1st May 1993
Timeline
Assistant Manager – Accounts Receivable
WNS Global Services
07.2024 - Current
Assistant Manager – Collections
Infosys BPM
03.2022 - 05.2024
Collections, Billing & Cash Application (Insurance Domain)
WNS & Genpact
07.2018 - 03.2022
Dispute Management & Quality Analyst
Teleperformance
10.2016 - 06.2018
B.Sc. - Hotel Management, Catering & Tourism
PTU - IIHM