MANISH RANA
Senior Sales Assistant
DELHI,DELHI
Summary
Experienced Brand Ambassador with 5 years of proven track record of increasing brand awareness, engaging consumers, and driving sales. Skilled in presenting products effectively and building strong relationships with clients and customers.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
Qatar Duty Free
04.2022 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Keep in touch with supplier for inventory, sales promotions, Budget Etc.
- Working with 52 different nationalities and adopting new experience to perform daily tasks.
Department Manager
Reliance Trends
Kotdwar , uttrakhand
11.2023 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Sales Assistant
Delhi Duty Free Services Pvt. Ltd.
06.2018 - 10.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
Sales Freelancer
Aegis Ltd
04.2017 - 05.2018
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Listen and use open ended questions and demonstrate our knowledge to help identify the Customer's needs.
- Experience in cold calling, networking and developing new leads to drive business growth.
- Strong interpersonal skills, building relationships with clients to drive sales and increase revenue. Handle queries related to the product and educate the customers.
Education
MBA - Sales & Operations And HR Management
Swami Vivekananda Shubharti University
Meerut Uttar Pradesh India06.2022
BBA - Business Management
Chaudhary Charan Singh University
Meerut Uttar Pradesh India06.2015
Intermediate - Ecommerce
Education Board of Uttar Pradesh
Ghaziabad Uttar Pradesh India05.2012
High School Diploma -
Education Board Of Uttar Pradesh
Ghaziabad Uttar Pradesh India05.2010
Skills
- Customer Service
- Effective communicator
- Customer Engagement
- Exceptional communication
- Microsoft Excel and Word
- Time Management & Organization Skills
- Goals and performance
- Training and mentoring
Languages
Hindi
Native language
English
Advanced
C1
Timeline
Department Manager
Reliance Trends
11.2023 - 04.2024
Brand Ambassador
Qatar Duty Free
04.2022 - Current
Sales Assistant
Delhi Duty Free Services Pvt. Ltd.
06.2018 - 10.2021
Sales Freelancer
Aegis Ltd
04.2017 - 05.2018
MBA - Sales & Operations And HR Management
Swami Vivekananda Shubharti University
BBA - Business Management
Chaudhary Charan Singh University
Intermediate - Ecommerce
Education Board of Uttar Pradesh
High School Diploma -
Education Board Of Uttar Pradesh
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