MANISH RATUDI
Mumbai
Summary
Skilled Food and Beverage Supervisor with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
7
7
years of professional experience
Work History
FOOD AND BEVERAGE SUPERVISOR
DEVYANI AIRPORT SERVICES (MUMBAI) PVT. LTD
Mumbai
09.2024 - Current
- Oversee the daily operations of the restaurant, including dining areas and bar service.
- Ensure smooth coordination between the kitchen, service staff, and management.
- Monitor food presentation and service quality to maintain high standards.
- Handle customer reservations and seating arrangements efficiently.
- Supervise waitstaff, bartenders, and other service team members.
- Conduct staff training on service etiquette, menu knowledge, and safety procedures.
- Assign shifts and manage scheduling to ensure adequate coverage.
- Provide feedback and performance evaluations to improve
FOOD & BEVERAGE SERVICE INTERN
THE GREENBRIER AMERICAN'S RESORT
West Virginia
07.2023 - 07.2024
- Taking care of guest services including providing recommendations and explaining menu options.
- Keeping reservation records organized and up to date.
- Making suggestions based on their preferences, take and serve food/drinks orders.
- Always strive towards best customer satisfaction.
- Check products for quality and adhere to timing standards for products and services.
- Arranging table settings and maintain a tidy dining area.
- Cooperating and communicating with all serving and kitchen staff.
- Adhere to all relevant health department rules/regulations and all customer service guidelines.
- Preserving stock levels and assisting in restocking while implementing a cost-effective procurement process.
HOSPITALITY TEAM MEMBER
KOUT FOOD GROUP
Kuwait City
11.2021 - 05.2023
- Regularly checked on guests to ensure satisfaction with each food.
- Managed closing duties including restocking items and reconciliation of the cash drawer skilfully anticipated and addressed guest's service needs.
- Consistently adhere to quality expectations and standards.
- Accurately recorded orders and partnered with team members to serve food that exceeded guest expectations.
- Ensuring the guest feels important and welcome in the restaurant.
- Taking customer orders and delivering food and beverages in the right temperature and with accommodating manner.
- Maintaining neat appearance throughout the dining room.
- Familiar with a la carte service, wine service, buffet set up and service etc.
- Scheduling and managing tables, reservations, and seating arrangements.
- Informing guests about the special items for the day and menu changes if any.
- Suggesting food and beverages to the guest and also try to up sell.
- Providing the perfect service experience for restaurant patrons.
- Delivering checks and collect payments and help to maintain records of cash receipts and expenditures.
FOOD & BEVERAGE SERVICE ASSOCIATE
INDIAN SPICE
Mumbai
03.2019 - 11.2021
- Greeted customers as they arrive at the food service facility, and provide them with assistance in finding seats.
- Setting up the work station at the beginning of the shift.
- Ensuring that customers are provided with menus and assist them in choosing items according to their tastes.
- Performing opening/closing side duties as assigned and set all tables according to standards and procedures.
- Checking on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation.
- Applied necessary precautions with regards to the hotel food safety and hygiene standards.
- Picked up and serve food and beverage orders.
- Ensure that food and beverage are served promptly to the guests once they are ready.
- Thanked all patrons for patronizing the outlet upon their departure.
- Reported any complaints, incidents or other irregularities to management.
- Assisted other Food & Beverage outlets with their operations during peak times or when required.
Education
DIPLOMA IN HOSPITALITY & AVIATION - TRAVEL & CUSTOMER SERVICE
FRANK FINN INSTITUTE OF AIR HOSTESS TRAINING
Mumbai, IndiaCOMMERCE -
SANDESH VIDYALAYA COLLEGE
Mumbai, IndiaSSC -
VEEKAY SENGLISH HIGH SCHOOL
Mumbai, IndiaSkills
- Hospitality Management
- Health and Safety in food service
Hobbies and Interests
- Travel the world
- Play PS5
- Listen to music
Personal Information
- Date of Birth: 11/10/98
- Nationality: Indian
Languages
- Hindi
- Arabic
- English
- Hindi
- Arabic
Languages
English
Upper Intermediate
B2
Timeline
FOOD AND BEVERAGE SUPERVISOR
DEVYANI AIRPORT SERVICES (MUMBAI) PVT. LTD
09.2024 - Current
FOOD & BEVERAGE SERVICE INTERN
THE GREENBRIER AMERICAN'S RESORT
07.2023 - 07.2024
HOSPITALITY TEAM MEMBER
KOUT FOOD GROUP
11.2021 - 05.2023
FOOD & BEVERAGE SERVICE ASSOCIATE
INDIAN SPICE
03.2019 - 11.2021
DIPLOMA IN HOSPITALITY & AVIATION - TRAVEL & CUSTOMER SERVICE
FRANK FINN INSTITUTE OF AIR HOSTESS TRAINING
COMMERCE -
SANDESH VIDYALAYA COLLEGE
SSC -
VEEKAY SENGLISH HIGH SCHOOL