MANISH RAWAT

Market Quality (Quality Assurance) :

• Market phenomenon and Warranty data analysis
• Investigation and root cause analysis of market quality problems within lead time.
• Supplier visit for Process confirmation, Countermeasure verification and Horizontal deployment activity.
• Interface and work with Yamaha headquarter Japan / Internal cross functional department for Problem resolution and its recurrence prevention with structured analysis approach.
• Plan/Execute Market survey and feedback design issues to R&D for new model development.
• Evaluation of Department QMS adherence level and it’s maintenance as internal auditor of ISO9001:2015.
• Establishment of Market claim handling System/flow for Global Quality PJ business.
• Management of QUICK activity for new model initial quality monitoring.
• Standardization of Market claim Output / Learning in New model by giving feedback.

Product Quality and warranty (Service) :

• Monitor Countermeasure effectiveness by warranty trend and verification during survey.
• Technical support to field to handle product quality issues within lead time.
• Dealer visit with factory CFT to jointly understand about product issues and market seriousness.
• Develop and communicate technical circular in field to handle critical issues and manage progress on special claims.
• Market research / Product market evaluation for current model and New model.
• Feedback output/learning from current market issues to New model through Service planning sheet.
• Dealer service operation / CSI improvement through TSQ audit.

1 Year Training at Yamaha Headquarter in Japan for Market Quality Information.

Line Quality and Customer Quality incharge for Key cutting machine project.

New model development of Seat frame for Volkswagen Polo and Vento.