Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Extracurricular Activities
Timeline
Generic

MANISH RAWAT

Noida

Summary

Dynamic customer service professional with a proven track record at Amazon, consistently achieving a CSAT score above 90%. Skilled in conflict resolution and CRM, adept at managing high-volume workloads while fostering strong customer relationships. Experienced in recruitment processes, utilizing Launch ATS to streamline candidate sourcing and onboarding in healthcare roles.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Amazon
Remote
10.2023 - Current
  • • Resolved customer issues across multiple channels (chat, phone, email) with a focus on first-contact resolution.
    • Maintained a CSAT score of over 90% consistently through empathetic and timely support.
    • Managed high-volume workloads during peak seasons while maintaining quality standards.

  • • Handled order tracking, refunds, cancellations, account support, and policy clarifications.
    • Contributed to team knowledge base by sharing solutions to complex queries.
    • Demonstrated adaptability by supporting both domestic and international customers.
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.

Junior Associate Recruiter

Pride Global
Noida
03.2021 - 04.2022
  • Having 14 months experience into healthcare.
  • Analyzed client's requirements against candidate's qualifications to create a match with client needs suitably.
  • Identified alternate candidate sources through cold calling, recruiting calls, referral recruiting and online social networking.
  • Involved in conducting initial screening interviews for availability, relocation and compensation and ensure resume appropriately reflects experience and requirement.
  • Submitted pre-screened resumes to Client and arranging interviews.
  • Coordinated with candidates throughout the interview process until they join.
  • Use of job portals like Career Builder, Monster, LinkedIn, Ladders & indeed for sourcing the resumes, and Launch ATS.
  • Sourced and recruited for a variety of roles in healthcare including nursing, allied health support, clinical lab roles, administrative support roles, culinary support, and housekeeping positions.
  • Overseeing onboarding and compliance to ensure deadlines were being met.

Worked as a chef in bakery

Hilton Garden Inn
Gurgaon
12.2017 - 10.2018
  • Worked under the bakery department, menu designing for bakery and dessert making.

Education

B.SC - HOSPITALITY ADMINISTRATION

Chitkara University
01.2019

12th and 10th -

Army Public School
01.2016

Skills

  • Communication skills
  • Customer Relationship Management(CRM)
  • Launch ATS
  • Amazon SOP Knowledge
  • Conflict Resolution
  • Teamwork
  • Target-driven
  • Multitasking
  • Time management
  • MS – Office
  • Active listener

Hobbies and Interests

Swimming, Baking

Extracurricular Activities

Team Captain for Volleyball team during college 2nd runner up in quiz Baker of the year

Timeline

Customer Service Representative

Amazon
10.2023 - Current

Junior Associate Recruiter

Pride Global
03.2021 - 04.2022

Worked as a chef in bakery

Hilton Garden Inn
12.2017 - 10.2018

B.SC - HOSPITALITY ADMINISTRATION

Chitkara University

12th and 10th -

Army Public School

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MANISH RAWAT