Manish R Waghela

Looking for long-term relationship with an organization, which gives opportunities to learn and excel in any areas as well as utilize my potential to the maximum extent. And I am also Improve myself. Intend to build a career with progressive organization with committed & dedicated people. Seeking a position to utilize my skills and abilities in the industry that offers professional growth and willing to work as a key player in challenging and creative environment.

• Date of Birth: 05/19/94
• Marital Status: Married
• Religion: Hindu

• Working with Transunion clients preparing reports for RBI reporting and keep the control on testin for the process and communication with the other process for smooth functioning.
• Handling student grievances in an institution like IT vedant, which focuses on operations, training, placement, and sales, requires a systematic and empathetic approach.
• Implement regular feedback mechanisms to proactively identify and address issues before they escalate.
• Classify grievances into different categories (e.g., operations, training, placement, sales) to facilitate efficient resolution and identify areas for improvement.
• Supervise & monitor the handling of Customer Grievances in the Bank through various dedicated teams both in quantitative and qualitative aspects.
• Provide day to day support on decision making in complaints which are complicated in nature.
• Update Management on the progress of Customer Complaints and Customer Service in general.
• Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions.
• Taken Proper Feedback from Field Executive and maintain data and report and manage conversion of Field executive on daily basis.
• Client acquisition and maintaining client relationship, responsible for the complete documentation & coordinating with credit team for sanction, preparing business report.
• For SR complaint specialist profile is to maintain daily excel file of the daily productivity.
• Resolve the queries of the customer regarding different concerns and guide them for proper direction.
• Listen to call recording of the operators for any Mis Commitment and Misbehave done on call.
• I got transferred to Collection Department Quality Team as a Complaint Specialist.
• Push team to generate collection leads which are set as per DRR (Daily Revenue Report).
• Co-ordinate with field team through email or verbally for collection lead conversion.
• Maintain team quality scores & share score cards & give new updates related to quality.
• Handle escalation, resolve queries & give appropriate guidance to customer.
• Maintain healthy climate amongst team & increase morale of team.
• Display dashboards of various collection reports & keep track.
• 1 year in Vertex as Tele Caller in TATA SKY PROCESS.