Manish Sahu
Project Manager
Delhi
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Business Operations Manager
OkayGo (A Betterplace Company)
03.2023 - Current
- Take ownership of critical incidents, coordinate with resolution parties, and conduct post-incident reviews
- Design and implement workflows for service delivery optimization, analyzing internal and third-party processes
- Established Proctoring and Auditing Verticals from scratch and made them achieve revenue of 15L within 4 months
- Utilized advanced MS Excel skills for data analysis and visualization, driving informed decision-making
- Collaborate with technical design teams to set project layouts and facilitate execution
- Leading end-client communication to resolve data-cleaning issues, enhancing project efficiency.
Operations Manager
Awign
01.2022 - 03.2023
- Managed general operations, drive volumes, and track progress through daily reporting
- Establish QC mechanisms, leading to a 7% increase in vertical GM
- Strategically planned and optimized gig workforce for nationwide project execution
- Conduct audits and oversee on-field operations with clients like TCS, Swiggy, Mercer Mettl, Talview
- Collaborated with cross-functional teams, fostering a collaborative approach and problem-solving mindset
- Mentored and coached junior team members, contributing to their skill development and growth.
Quality Supervisor
Amazon
07.2019 - 12.2021
- Worked closely with marketplace operations, brand, and design teams to ensure consistent communications across all sales channels
- Managed catalogue design and development, resulting in high-performing listings for existing products and successful launches of new products
- Optimized content for customer touchpoints, including product titles, descriptions, photographs, videos, infographics, A+ content, packaging, and brand communications
- Gathered consumer and competition insights to optimize listings and measure impact using key performance metrics
- Develop strategies to improve SOPs and enhance supplier experience.
Operations Executive
Amazon
11.2016 - 07.2019
- Conduct internal audits to ensure team adherence to quality standards and achieve weekly targets
- Provide feedback and mentor associates for performance improvement
- Investigate customer reviews, ensuring inventory alignment in bins
- Monitor multiple seller flex warehouses for operations and compliance, conducting site audits
- Collaborate with internal and external stakeholders for timely seller launches and logistics setup.
Education
B.Tech (Electrical and Electronics Engineering) - undefined
Graphic Era Hill University
07.2012 - 05.2016
Skills
Team Leadership
Certification
Certified Green Belt in Lean Six Sigma
Accomplishments
- Helped Amazon Flex team establish the Heavy and Bulky site program for the Furniture category, onboarding 50+ sellers within a month
- Received "Leader for the Quarter" award for Jan-Mar'23
- Established new verticals for OkayGo, expanding to achieve 15L monthly revenue.
Timeline
Business Operations Manager
OkayGo (A Betterplace Company)
03.2023 - Current
Operations Manager
Awign
01.2022 - 03.2023
Quality Supervisor
Amazon
07.2019 - 12.2021
Operations Executive
Amazon
11.2016 - 07.2019
B.Tech (Electrical and Electronics Engineering) - undefined
Graphic Era Hill University
07.2012 - 05.2016