Manish Sahu
Project Manager
Delhi
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Business Operations Manager
OkayGo (A Betterplace Company)
03.2023 - Current
- Take ownership of critical incidents, coordinate with resolution parties, and conduct post-incident reviews
- Design and implement workflows for service delivery optimization, analyzing internal and third-party processes
- Established Proctoring and Auditing Verticals from scratch and made them achieve revenue of 15L within 4 months
- Utilized advanced MS Excel skills for data analysis and visualization, driving informed decision-making
- Collaborate with technical design teams to set project layouts and facilitate execution
- Leading end-client communication to resolve data-cleaning issues, enhancing project efficiency.
Operations Manager
Awign
01.2022 - 03.2023
- Managed general operations, drive volumes, and track progress through daily reporting
- Establish QC mechanisms, leading to a 7% increase in vertical GM
- Strategically planned and optimized gig workforce for nationwide project execution
- Conduct audits and oversee on-field operations with clients like TCS, Swiggy, Mercer Mettl, Talview
- Collaborated with cross-functional teams, fostering a collaborative approach and problem-solving mindset
- Mentored and coached junior team members, contributing to their skill development and growth.
Quality Supervisor
Amazon
07.2019 - 12.2021
- Worked closely with marketplace operations, brand, and design teams to ensure consistent communications across all sales channels
- Managed catalogue design and development, resulting in high-performing listings for existing products and successful launches of new products
- Optimized content for customer touchpoints, including product titles, descriptions, photographs, videos, infographics, A+ content, packaging, and brand communications
- Gathered consumer and competition insights to optimize listings and measure impact using key performance metrics
- Develop strategies to improve SOPs and enhance supplier experience.
Operations Executive
Amazon
11.2016 - 07.2019
- Conduct internal audits to ensure team adherence to quality standards and achieve weekly targets
- Provide feedback and mentor associates for performance improvement
- Investigate customer reviews, ensuring inventory alignment in bins
- Monitor multiple seller flex warehouses for operations and compliance, conducting site audits
- Collaborate with internal and external stakeholders for timely seller launches and logistics setup.
Education
B.Tech (Electrical and Electronics Engineering) - undefined
Graphic Era Hill University
07.2012 - 05.2016
Skills
Team Leadership
Process Improvement
Project Management
Training and Development
Conflict Resolution
Consumer Insights Analysis
Budgeting And Cost Control
Data Analysis
Microsoft Office Suite
Intermediate SQL
Lean Six Sigma
Workforce Management
Certification
Certified Green Belt in Lean Six Sigma
Accomplishments
- Helped Amazon Flex team establish the Heavy and Bulky site program for the Furniture category, onboarding 50+ sellers within a month
- Received "Leader for the Quarter" award for Jan-Mar'23
- Established new verticals for OkayGo, expanding to achieve 15L monthly revenue.
Timeline
Business Operations Manager
OkayGo (A Betterplace Company)
03.2023 - Current
Operations Manager
Awign
01.2022 - 03.2023
Quality Supervisor
Amazon
07.2019 - 12.2021
Operations Executive
Amazon
11.2016 - 07.2019
B.Tech (Electrical and Electronics Engineering) - undefined
Graphic Era Hill University
07.2012 - 05.2016