MANISH SAINI
NEW DELHI
Summary
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Supportive Team Lead with 8 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
6
6
years of professional experience
Work History
Team Lead
Ficci
new delhi
01.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Team Leader
CARS 24 | GURUGRAM
05.2021 - 01.2023
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Oversaw project budgets, milestones and team performance
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Coordinated weekly meetings for internal and external groups
- Verified confidential budget reports remained up-to-date for manager
- Assisted offices with business development and customer service
- Cross-trained and provided back up for customer service managers
- Assisted with new hire processing and existing training programs.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Leader
METRO GROUP OF HOSPITALS
05.2020 - 05.2021
- Tracked receipts, employee hours and inventory movements
- Managed schedules, accepted time off requests and found coverage for short shifts
- Prepared patients in examination room to facilitate treatment
- Transported patients and helped with discharge procedures
- Adhered to policies and procedures to promote hospital mission and vision
- Reported patient requests, concerns and other observations to staff
- Conducted inpatient comfort care rounds to promote patient satisfaction
- Completed paperwork and evaluation forms to document patient interactions
- Developed strong communication skills to convey messages to personnel by phone, email or text.
Billing Executive
KALYANI HOSPITAL
04.2019 - 05.2020
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Improved overall financial reporting by streamlining control processes and reporting structures.
Billing Executive
SHROFF EYE CENTER
01.2018 - 04.2019
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Resolved escalated customer issues and boosted retention rates by [75]%
- Answered and quickly redirected large volume of calls on central system
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
- Answered phone promptly and directed incoming calls to correct offices
- Corresponded with clients through email, telephone or postal mail
- Kept records in CRM to maintain customer data.
Education
12th -
SARVODAYA BAL VIDYALAYA
New Delhi, DelhiDiploma - computer science
DPG IITM
Gurgaon, HaryanaSkills
Team Building, Problem Solving, Daily workflow improvement, Complaint resolution, Technical Supportundefined
Timeline
Team Lead
Ficci
01.2023 - Current
Team Leader
CARS 24 | GURUGRAM
05.2021 - 01.2023
Team Leader
METRO GROUP OF HOSPITALS
05.2020 - 05.2021
Billing Executive
KALYANI HOSPITAL
04.2019 - 05.2020
Billing Executive
SHROFF EYE CENTER
01.2018 - 04.2019
12th -
SARVODAYA BAL VIDYALAYA
Diploma - computer science
DPG IITM
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