Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
PERSONAL INFORMATION
Education and Training
Timeline
Generic

MANISH SHARMA

Dwarka , New Delhi ,7838783147

Summary

Dedicated and results-driven operations professional with over 10 years of experience in transport coordination, team leadership, and customer service across reputed companies like Cars24, Airtel, and Kirtika Transport & SKYWIZ LOGISTICS Skilled in managing daily logistics operations, handling driver challans, resolving field issues with agents, and supervising teams of 10–15 people. Proven ability to deliver high-efficiency results in fast-paced environments, with a focus on communication, documentation, and reporting.
Known for reliability, quick problem-solving, and maintaining operational flow across departments.

Overview

9
9
years of professional experience

Work History

Operations Supervisor

Kritika Transport Pvt Ltd
GURUGRAM
03.2024 - Current
  • Managed client communications via email and calls regarding deliveries and updates.
  • Conducted meetings with corporate partners, embassies, and key stakeholders to align objectives.
  • Collaborated with team members to achieve project goals and meet deadlines.
  • Utilized GPS navigation systems to optimize delivery routes, improving efficiency.
  • Assigned daily duties and routes to drivers, ensuring operational effectiveness.
  • Analyzed GPS tracking reports to monitor vehicle movement and address delays.

Logistics Coordinator

Skywiz Cargo And Logistics
New Delhi
12.2022 - 02.2024
  • Coordinated transportation vehicles according to clients' shipment requirements throughout India.
  • Maintained strong client relationships to guarantee timely, efficient delivery solutions.
  • Searched for and onboarded new companies requiring logistics support.
  • Negotiated freight rates and optimized vehicle routes to enhance cost efficiency.

Operations Lead

Cars24 Pvt Ltd
GURUGRAM
04.2018 - 01.2022
  • Resolved (traffic fine) issues by coordinating with internal teams and agents.
  • Maintained clear team communication and task delegation for high efficiency.
  • Worked closely with transport vendors, RTO agents, and internal departments.
  • Managed team of 10–15 operational personnel, maintaining efficient operational flow.
  • Generated daily and weekly team performance reports for senior management

CRO

Airtel
New Delhi
05.2016 - 02.2018
  • Handled customer queries related to SIM, network issues, and postpaid bills.
  • Provided technical support and billing solutions over call and in-person..
  • Guided customers on new plans, SIM activations, and number portability.
  • Ensured high customer satisfaction through fast issue resolution.

Education

B.COM -

Delhi University (S.O.L)
01-2015

12TH PASS FROM C.B.S.E BOARD -

S.B.V
01-2011

10TH PASS FROM C.B.S.E BOARD -

S.V.B
01-2009

Skills

  • Transport and driver coordination
  • Client communication
  • MS Excel and office tools
  • Team supervision
  • Digital operations management
  • Report preparation
  • Customer query resolution
  • Problem solving and escalation handling

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Accomplishments

  • Successfully managed large-scale event for the Grand Master Series at Hotel Taj, Gurugram under Kirtika Transport Pvt. Ltd., handling travel arrangements for over 300 VIP guests across multiple destinations with zero delays or escalations.

PERSONAL INFORMATION

Education and Training

other,other,other

Timeline

Operations Supervisor

Kritika Transport Pvt Ltd
03.2024 - Current

Logistics Coordinator

Skywiz Cargo And Logistics
12.2022 - 02.2024

Operations Lead

Cars24 Pvt Ltd
04.2018 - 01.2022

CRO

Airtel
05.2016 - 02.2018

B.COM -

Delhi University (S.O.L)

12TH PASS FROM C.B.S.E BOARD -

S.B.V

10TH PASS FROM C.B.S.E BOARD -

S.V.B

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MANISH SHARMA