MANISH SHARMA
pinjore
Summary
Dedicated Customer Support and Collection professional with proven expertise in resolving queries, managing complaints, and enhancing customer relationships. Strong communication, negotiation, and problem-solving capabilities drive effective solutions. Committed to delivering results with a target-oriented mindset and eagerness to contribute to team success.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Pallav Fintech Forge – Associated with Moneyview
Collection Executive
03.2025 - Current
- Managed customer accounts, ensuring timely follow-up on pending loan payments to promote prompt repayments.
- Worked towards achieving daily and monthly collection targets.
- Conducted outbound calls to remind customers of upcoming payments and follow up on repayment plans, enhancing customer engagement.
- Assisted customers with payment-related queries and provided suitable repayment solutions.
- Maintained accurate records of customer interactions and payment updates, supporting efficient account management.
- Interacted with customers in a courteous manner to ensure satisfaction while maintaining good communication and negotiation skills.
MobiKwik – Loan/Financial Services
Collection executive
05.2023 - 02.2025
- Guided customers through loan application, disbursement, repayment, and payment processes to ensure clarity and satisfaction.
- Addressed customer queries regarding loans, repayments, EMIs, and account-related concerns to enhance customer understanding and engagement.
- Resolved customer complaints and delivered tailored solutions within required timeframe to improve customer experience.
- Conducted follow-ups with customers regarding pending payments and loan-related issues.
- Coordinated with internal teams to resolve customer issues and ensure timely resolution.
- Maintained professional communication while focusing on customer satisfaction and service quality.
- Maintained accurate customer records and updated interaction details in the system.
Shuddhi Ayurveda jeenasikho Pvt. Ltd.
Customer support
08.2019 - 04.2023
- Accumulated 3.8 years' expertise in providing customer service at jeenasikho Pvt. Ltd.
- Focused on customer satisfaction, consistently meeting daily and monthly targets to contribute to overall team performance.
- Addressed customer queries and delivered prompt support via calls and other communication channels, enhancing overall service efficiency.
- Resolved customer complaints professionally, ensuring a positive experience and fostering customer loyalty.
- Assisted customers with product-related information, orders, payments, and service-related concerns.
- Followed up with customers regarding orders, queries, and pending issues.
- Maintained accurate customer records and updated interaction details.
Education
10th -
CBSE Board
New India public school 12th -
CBSE Board
Amravati vidyalayaB.A -
kurukshetra university
Kurukshetra, HRSkills
- Customer relationship management
- Excellent Communication Skills
- Good Negotiation Skills
- Problem-Solving Skills
- Time Management
- Works under pressure
- Goal-oriented approach
- Adaptability and learning
- Teamwork & Collaboration
- Active Listening
- Positive Attitude
- Attention to Detail
Custom
- Positive Attitude
- Punctual, Disciplined
- Good Communication skills
- Good listener and leadership skills
Languages
English
Beginner
A1
Hindi
Beginner
A1
Punjabi
Beginner
A1
Interests
- Travelling & Exploring New Places
- Listening to Music
- Watching Movies & Web Series
- Reading
- Spending Time with Family & Friends
- Learning New Skills
Timeline
Pallav Fintech Forge – Associated with Moneyview
Collection Executive
03.2025 - Current
MobiKwik – Loan/Financial Services
Collection executive
05.2023 - 02.2025
Shuddhi Ayurveda jeenasikho Pvt. Ltd.
Customer support
08.2019 - 04.2023
10th -
CBSE Board
12th -
CBSE Board
B.A -
kurukshetra university