Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manish Shaw

Kolkata

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Customer Support

Tech Mahindra
Kolkata
09.2022 - Current
  • Working in Technical Team Level 2, for a US Telecom Client

Customer Care Associate

Onprocess Technology
Kolkata
07.2020 - 07.2022
  • Provided technical support ( Level 2)
  • Was promoted from Band 3 to Band 4

Customer Care Associate

Wipro Limited
Kolkata
11.2016 - 04.2019
  • Resolving technical support with troubleshoot for Internet, Cable, Telephone,and E-mails

Education

BA in Travel And Tourism Administration

Amity University
Kolkata India
09-2022

Intermediate(I.S.C)

The Park English School
Kolkata,India
05-2014

Matriculation(I.S.C.E)

The Park English School
Kolkata, India
05-2011

Skills

  • Good Communication-written and oral skills
  • Excellent conceptual and analytical skills
  • Effective interpersonal skills
  • Microsoft Word
  • Powerpoint

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

Customer Support

Tech Mahindra
09.2022 - Current

Customer Care Associate

Onprocess Technology
07.2020 - 07.2022

Customer Care Associate

Wipro Limited
11.2016 - 04.2019

BA in Travel And Tourism Administration

Amity University

Intermediate(I.S.C)

The Park English School

Matriculation(I.S.C.E)

The Park English School

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Manish Shaw