Manish Singh
Noida
Summary
Customer Support & Collections Executive with experience in financial services, client servicing, and case management. Skilled in handling customer queries, negotiating repayment solutions, and maintaining accurate documentation. Strong ability to manage high-volume interactions, meet recovery targets, and ensure customer satisfaction.
Overview
4
4
years of professional experience
Work History
Executive - Customer Support (Collections, Credit One Bank)
IEnergizer IT Services Pvt Ltd
Noida, India
04.2025 - Current
- Manage inbound and outbound calls for Credit One Bank collections, assisting customers with payment arrangements and account resolutions.
- Negotiate repayment solutions while ensuring ethical communication and professionalism.
- Educate customers on account status, payment options, and credit impact.
- Consistently achieve performance targets for recovery rate and customer satisfaction.
- Maintain accurate documentation of customer interactions and payment commitments.
Case Processing Executive
AM Infoweb
Lucknow, India
08.2022 - 02.2023
- Processed customer cases with 95% accuracy and efficiency.
- Maintained client records and improved documentation for process consistency.
- Reported project status to stakeholders and identified areas for improvement.
Customer Support Associate
Tech Mahindra Ltd
Pune, India
05.2021 - 07.2022
- Provided customer service support across telecom/IT processes.
- Handled account-related issues, connectivity concerns, and service escalations.
- Ensured SLA compliance and contributed to knowledge-sharing initiatives.
- Improved customer satisfaction through effective communication.
Education
Bachelor of Science - Computer Science
Savitribai Phule Pune University
Pune, India01.2021
Higher Secondary Education (HSC) - undefined
Army Public School
01.2018
Secondary Education (SSC) -
Army Public School, SP Marg
Lucknow, India01.2016
Skills
- Customer Support & Service Excellence
- Collections & Payment Negotiation
- Case Processing & Documentation
- Complaint Handling & Escalation
- Communication & Client Relationship Management
Accomplishments
- Runner-up “Sportsperson of the Year” - won 4 trophies in athletics & sports.
- Served as Sports Captain at Army Public School.
Languages
Hindi: Native / Bilingual Proficiency
English: Full Professional Proficiency
Timeline
Executive - Customer Support (Collections, Credit One Bank)
IEnergizer IT Services Pvt Ltd
04.2025 - Current
Case Processing Executive
AM Infoweb
08.2022 - 02.2023
Customer Support Associate
Tech Mahindra Ltd
05.2021 - 07.2022
Higher Secondary Education (HSC) - undefined
Army Public School
Bachelor of Science - Computer Science
Savitribai Phule Pune University
Secondary Education (SSC) -
Army Public School, SP Marg