Manish Singhal
Mumbai
Summary
PMP, SAFE & ITIL - Certified Project Manager with twenty plus years of experience providing project management over mid & large scale IT implementations. Excel in bridging between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and considerations to meet project deliverables.
Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance.
Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory, and supply chain performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Manager
Coforge LTD
Mumbai
03.2012 - Current
- Deft in defining the requirements & Plan Project Lifecycle Deployment, Resources & Schedule for Project Implementation, Timely Deliverables
- Managed Services which includes Service Desk Operation, Asset Management, Vendor Management and Incident/Change/Release Management
- Managed end to end Operations & ensured achieving committed SLA
- Managed Information Technology platforms like VMware, NetBackup, Websense Proxy & DLP, Tenable Nessus & LDMS Vulnerability Management Tool, Asset Management Tool, Trend Micro Antivirus and Threat Intelligent, AD Manage Engine, McAfee/DNIF SIEM
- Conducting Internal Audits
- VAPT Test & resolving the identified vulnerabilities
- Documentation & reporting like Service Operation Review Report which covers performance report, uptime report, Dashboard, Compliance Status report, CMDB Status, Patch Management, VM Report, SIEM Instance Report, Disk Utilization Report etc
- Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Implemented best practices in order to maximize efficiency of operations.
- Developed and maintained project plans, schedules, and budgets.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Monitored performance metrics to ensure timely completion of tasks.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Assisted in developing training materials for new hires involved in the program activities.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Prioritized tasks and managed teams throughout multiple projects.
- Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
- Managed program budgets, optimizing resources to achieve financial targets and maximize return on investment.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Project Manager
Client: Cox and Kings Ltd.
03.2012 - 04.2016
- Requirement & data gathering
- Requirement analysis & design (including wireframes)
- Team building & Mentoring
- Schedule preparation
- UAT testing & Acceptance
- Implementation & Support
- Recruitment & Trainings
- FAQ & User Trainings
- Stakeholder & SLA management
- Invoicing and Billing (P&L)
- PO Extensions & upselling
- Project Description:
- A travel project for B2B segment including franchise and suppliers
- A complete end to end product from lead generation to booking to departures
- There were around 1000+ franchise and around 10000+ suppliers who were using this B2B application for travel booking, payments, departures etc
- Along with various MIS reports for effective communication and profitability
- Everything was digital including marketing, payments, receipts, reservations, feedback etc
- There were standalone products such as Ticketing, Insurance, VISA etc
- Supported as well through this portal
Program Manager
Data Vectors Pvt. Ltd.
Mumbai
03.2011 - 03.2012
- Understating product requirement and creating SRS document
- Coding the business layer logic (BL)
- Team building & Mentoring
- Unit testing & code reviews
- Client side deployment, support & training
- Project Description:
- This was an in house application for data classification using UNSPSC standards for spend analysis, inventory management, forecasting, sourcing & procurement
Project Manager
C1 India Pvt. Ltd.
Mumbai
04.2008 - 03.2011
- Project Planning & Scheduling
- Understating product requirement and creating SRS document
- Team building & Mentoring
- UAT testing & Acceptance
- Implementation, Support & training
- Recruitment & Trainings
- FAQ & User Trainings
- Stakeholder & SLA management
- Project Description:
- The product was capable of managing complete P2P (Procure to Pay) process and helped organizations reduce cost, The platform was used by various gov
- And non-government clients such as HPCL, BPCL, IOCL, Indian Navy, Banks etc
- For e-tendering & e-auctioning of every tender / auction above 20k as per government initiative for promoting e-governance thereby enhancing opportunity through competitive bidding and transparency
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Project Manager
Zycus infotech Pvt. Ltd.
Mumbai
04.2006 - 03.2008
- Project Planning & Scheduling
- Data integrity with ERP systems for inventory and sourcing
- Accountability for multiple US / Europe clients
- Team building & Mentoring
- Recruitment & Trainings
- UAT testing & Acceptance
- Implementation , Support & training
- FAQ & User Trainings
- Stakeholder & SLA management
- Project Description:
- This was an in house application for data classification using UNSPSC standards for spend analysis, inventory management, forecasting, sourcing & procurement
- Handled million $+ customers thereby helping them huge on material spend
Tech Lead / Project Lead
Zycus infotech Pvt. Ltd.
Mumbai
12.1999 - 03.2006
- Project Planning & Scheduling
- Accountability for multiple US Job portal clients such as Careerbuilder, Careerpath, HotJobs, Monster, WashingtonPost, AJC, etc
- Recruitment & Trainings
- Team building & Mentoring
- Implementation , Support & training
- FAQ and User Trainings
- Unit testing & code reviews
- Stakeholder & SLA management
- Project Description:
- This was a complete automated application developed in house to cater to almost all top Job boards in US, Right from data aggregation (crawling) to flat file generation was automated through this application
- The turnaround for jobs refresh from 1000+ top job sites was reduced from twice a week to multiple times a day refresh
Officer
Datamatics Technologies Pvt. Ltd.
Mumbai
04.1998 - 12.1999
- Understating product requirement and creating SRS document
- Coding the business layer logic (BL)
- Team building & Mentoring
- Unit testing & code reviews
- Client side deployment, support & training
- Project Description:
- This was an in house application for data classification using UNSPSC standards for spend analysis, inventory management, forecasting, sourcing & procurement
Delivery Manager
Client: Central Bank Of India
- Project Kick Off
- Stakeholder & SLA management
- Estimation
- Scope Management
- UAT testing & Acceptance
- Release Management
- Invoicing and Billing (P&L)
- PO Extensions, RFP & Bids
- Cost & GM Analysis
- Project Description:
- The project was to implement multiple applications from multiple OEM’s under EMS
- An enterprise management system that helps large organizations manage their routine tasks
- It consolidates management systems into a single source of information, which can help ensure that business processes run smoothly and lead to operational excellence
- Successfully implemented the following Applications under EMS
- APM (Application Performance Monitoring) from HEAL
- EPP, EDR & XDR from Trend Micro
- Help Desk, Asset Management, Server Monitoring & Network monitoring from MotaData
Sr. Project Manager
Client: Bank Of Maharashtra
- The project was implementation of 2FA (2 factor authentication) for Bank of Maharashtra
- 2FA is an effective way to protect against many security threats that target user passwords and accounts, such as phishing, brute-force attacks, credential exploitation and more
- Two-factor authentication (2FA), sometimes referred to as two-step verification or dual-factor authentication, is a security process in which users provide two different authentication factors to verify themselves
- 2FA is implemented to better protect both a user's credentials and the resources the user can access
Sr. Project Manager / SCRUM Master
Client: Sony Private Networks India Ltd.
- Requirement gathering
- Requirement analysis and design (including wireframes)
- Estimation
- UAT testing & Acceptance
- Release Management, CI/CD
- Implementation & Support
- Team building & Mentoring including Recruitment & Trainings
- FAQ & User Trainings
- Code Review
- Stakeholder & SLA management
- Invoicing and Billing (P&L)
- PO Extensions, RFP & Bids
- Project Description:
- This is in house built CRM type of application where in all the transactions related to cable operator is recorded in it right from operator inception till its exit
- All the details related to operator like monthly fee / IRD assigned to operator / billing / invoice and receipt related details are logged into the same
- Apart from this all the financial transaction like invoice / billing / credit and debit notes / JV are uploaded in the system and SOA is generated from the system
- All inventories IRD and VC are recorded in the same
- This is a complete system for day to day operations
- There is an approval workflow built in for each and every type of transaction
- The application is built on LAMP architecture, PERL & HTML as front end and MYSQL as back end
Project Manager / SCRUM Master
Client: Sony Private Networks Ltd.
- Requirement analysis and design
- Screen Designing
- Implementation & Support
- Project Description:
- This is a mobile / TAB based application for the field executive on the ground
- They are travelling across India and collecting data related the census population, TV household, Analog and DTH connectivity into an app specifically designed for this
- The data will be captured in the local SQL Lite database and will be synced to server basis the connectivity and bandwidth
- The reporting is done from server side
- Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support of software applications.
- Produced reports summarizing key project data such as cost savings achieved or customer satisfaction ratings.
- Identified areas for improvement in existing processes or procedures related to software delivery.
Education
Masters of Science (Physics) -
Bhavans College - Andheri, MUMBAI UNIVERSITY
01.1998
Bachelor of Science (Physics) -
MVLU College - Andheri, MUMBAI UNIVERSITY
01.1996
Skills
- Project Lifecycle Management
- System Migrations & Integrations
- Requirements Definition & Analysis
- Team Building & Leadership
- Quality Assurance
- Project Scheduling
- Process Automation (including RPA)
- RFP & pre Sales support
- Data Analysis
- Vendor Relationship Management
- Compliance Enforcement
- Systems Optimization
- Utilization Management
- Strategic Planning
- P&L Management
- Remote Team Management
- Flexible and Adaptable
- Cross-functional team leadership
- Problem-Solving
- Resource Allocation
- Presentation Creation and Delivery
- Documentation proficiency
- Stakeholder Communications
- Work Planning and Prioritization
- Scheduling and Planning
- Process Improvement
- Risk Analysis and Management
- Budget Preparation
Certification
- PMP
- SAFE SCRUM
- ITIL
Children
- 18
- 13
Accomplishments
- Won 3rd Prize in Quiz Organized by IPA (Indian Physics Association)
- Various performance oriented certificates during my career
Altcontact
9819398579
Altemail
manishs3333@gmail.com
Certificationslist
- Certified Linux, C & C++- Boston India Pvt. Ltd 1998
- Service Advantage (Peter Drucker) online training program in 2004
- Business Etiquette 2004, 2007
- Time Management 2004
- MS-Project 2004
- Advanced MS Excel 2003, 2007
- Effective Presentation 2007
- Leadership Essentials for Project Manager 2012
- Risk Management
- Agile & SAFE SCRUM trainings
- Cloud Models
- AI/ML
Technologysummary
LAMP (Linux, Apache, mysql, perl/php/python), JAVA, JavaScript, HTML 5, XML, API, SQL Server 2000 / 2005, Windows, Linux, IBM
Personal Information
Marital Status: Married
Languages
English
Advanced
C1
Hindi
Proficient
C2
Marathi
Beginner
A1
Gujarati
Intermediate
B1
Punjabi
Intermediate
B1
Timeline
Program Manager
Coforge LTD
03.2012 - Current
Project Manager
Client: Cox and Kings Ltd.
03.2012 - 04.2016
Program Manager
Data Vectors Pvt. Ltd.
03.2011 - 03.2012
Project Manager
C1 India Pvt. Ltd.
04.2008 - 03.2011
Project Manager
Zycus infotech Pvt. Ltd.
04.2006 - 03.2008
Tech Lead / Project Lead
Zycus infotech Pvt. Ltd.
12.1999 - 03.2006
Officer
Datamatics Technologies Pvt. Ltd.
04.1998 - 12.1999
Delivery Manager
Client: Central Bank Of India
Sr. Project Manager
Client: Bank Of Maharashtra
Sr. Project Manager / SCRUM Master
Client: Sony Private Networks India Ltd.
Project Manager / SCRUM Master
Client: Sony Private Networks Ltd.
Masters of Science (Physics) -
Bhavans College - Andheri, MUMBAI UNIVERSITY
Bachelor of Science (Physics) -
MVLU College - Andheri, MUMBAI UNIVERSITY
- PMP
- SAFE SCRUM
- ITIL
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