Manish Singh Rajput
Summary
Dynamic and customer-focused professional with over seven years of progressive experience in travel operations, sales, reservations, hospitality management, and ground service coordinating. Proven expertise in handling domestic and international tour packages, managing CRM systems, and building strong client relationships. Adept at organizing customized travel experiences, and driving business growth through strategic sales, and exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Business Operations Manager
Sar Outdoors
Dehradun
08.2025 - Current
- Directed on-ground execution of sales initiatives and coordination efforts.
- Created training programs that significantly enhanced employee knowledge base.
- Analyzed customer feedback, executing corrective measures as required.
- Sustained a thorough understanding of industry trends to drive innovation.
- Uncovered cost-saving opportunities within various operational systems.
- Resolved customer complaints swiftly, fostering loyalty and trust.
- Introduced successful business strategies aimed at revenue growth and market expansion.
- Oversaw departmental collaboration on production, pricing, and sales matters.
Assistant Team Lead
Thrillophilia Tours and Travel
07.2024 - 07.2025
- Trained and mentored team members on sales techniques, CRM Salesforce Usage, and client handling.
- Handled escalated customer queries and provided customized travel solutions.
- Led a team of travel consultants, ensuring achievement of sales targets and service quality.
- Coordinated with vendors and internal operations teams to deliver seamless experiences.
- Consistently exceeded monthly sales and revenue goals.
Senior Sales Executive
Thrillophilia Tours and Travels
10.2022 - 07.2024
- Assisted customers in booking tours, activities, and holiday packages across India.
- Responded to client queries and provided customized travel solutions.
- Coordinated with vendors and operations teams to ensure smooth service delivery.
- Consistently achieved monthly sales targets while maintaining high customer satisfaction.
Sales and Business Development Executive
Moustache Escapes
12.2021 - 10.2022
- Designed and arranged customized tours for FIT, GIT, SIT clients, and those with special requirements.
- Delivered best-value travel solutions by conducting in-depth market research and negotiation.
- Built and nurtured long-term client relationships to drive repeat business.
Sales and Reservation Executive
Moustache Escapes
08.2021 - 12.2021
- Handled group and individual bookings across hostel and luxury properties using Cloudbeds and other CRM tools.
- Promoted and sold day tours and local experiences to walk-in and online customers.
Property Manager
Bluejay Hostel
Rishikesh
01.2021 - 05.2021
- Oversaw property operations, guest experiences, and vendor coordination.
- Managed daily accounts and organized excursion tours for guests.
- Ensured seamless in-house operations and high guest satisfaction.
Travel Consultant
Ghumega India
02.2020 - 05.2020
- Tailored domestic holiday packages to meet unique customer needs.
- Achieved high client satisfaction through personalized service delivery.
- Employed consultative strategies to secure new package sales.
- Coordinated comprehensive travel bookings, including flights and accommodations.
- Assisted clients in crafting personalized travel itineraries and experiences.
Tour Operation (Outbound)
Thomas Cook
Gurugram
05.2019 - 07.2019
- Worked as an internee during the two months 'summer internship' (In Visa Department). Learned the technical and practical ways to implement various kind of tour operations.
- Gained hands-on experience in outbound tour planning and client servicing.
Education
MBA - Tourism And Travel Management
Indian Institute Of Tourism And Travel Management
Gwalior, M.P.04-2020
Bachelor of Engineering -
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bhopal04.2018
Skills
- Travel Sales & Reservations
- Salesforce CRM & Booking Engines (Cloudbeds, in-house systems)And Bitrix CRM
- Process improvement
- Customer Relationship Management
- Negotiation & Communication
- Team Leadership & Training
- Tour Planning & Operations
- Employee training
Personal Interests
Travelling, Cricket, Snooker
Extra Curricular
Completed Basic Mountaineering Course at Atal Bihari Vajpayee Institute, Manali, 2019
Volunteered for the Go Heritage Run in Gwalior in 2019
Participated in iFAST 2015 – National Science Exhibition (Bhopal), handled the transport part, and managed the stay
Timeline
Business Operations Manager
Sar Outdoors
08.2025 - Current
Assistant Team Lead
Thrillophilia Tours and Travel
07.2024 - 07.2025
Senior Sales Executive
Thrillophilia Tours and Travels
10.2022 - 07.2024
Sales and Business Development Executive
Moustache Escapes
12.2021 - 10.2022
Sales and Reservation Executive
Moustache Escapes
08.2021 - 12.2021
Property Manager
Bluejay Hostel
01.2021 - 05.2021
Travel Consultant
Ghumega India
02.2020 - 05.2020
Tour Operation (Outbound)
Thomas Cook
05.2019 - 07.2019
MBA - Tourism And Travel Management
Indian Institute Of Tourism And Travel Management
Bachelor of Engineering -
Rajiv Gandhi Prodyogiki Vishwavidyalaya