Manish Sonkar
105/9, North Musakhedi, Indore
Summary
Energetic individual boasting a career of delivering exceptional service to customers.
Detail-oriented experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
15
15
years of professional experience
Work History
Gym Manager and Personal Trainer
Diamond Gym
Indore
03.2014 - Current
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved member and guest complaints or notified supervisor for solutions.
- Helped with racking weights and in maintaining neat, organized and clean club.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Promoted facility amenities, programs and membership benefits.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Resolved customer complaints and made necessary updates to customers' accounts.
- Collected payments, renewed memberships and resolved billing issues.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Personal Trainer
Task Gym
Indore
03.2012 - 03.2014
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated club members about relationship between nutrition and fitness.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Personal Trainer
Gym and Spa
Indore
01.2008 - 02.2012
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
Education
Certification In Fitness Management - Personal Training
K-11 Fitness Management Academy
Mumbai- MHBachelor of Arts - Culinary Arts
University of Rani Dugravati
Jabalpur, MP06.1999
Skills
- Membership Retention
- Trainer Performance Monitoring
- Effective Communication
- Compliance Requirements
- Client Relations
- Exercise Strategies
- Corrective Actions
- Performance Goals
- Maintaining Clean Work Areas
- Talent Acquisition
- Team Collaboration
- Administrative Duties
Accomplishments
- Gold medalist & awarded Mr. District of Jabalpur @ 1997 by Height Federation.
- Worn 3rd position in body building at state level of MP @ 1997
- Worn 2nd position in inter district body building competition @ 1997
- Gold medalist & awarded Mr. District of Jabalpur @ 1998
- Won bronze medal at district level of Jabalpur @1999 by by Height Federation.
Additional Information
Date of Birth: May 27, 1975
Father Name: Mr. Vishnu Prasad Sonkar
Marital Status: Married
Timeline
Gym Manager and Personal Trainer
Diamond Gym
03.2014 - Current
Personal Trainer
Task Gym
03.2012 - 03.2014
Personal Trainer
Gym and Spa
01.2008 - 02.2012
Certification In Fitness Management - Personal Training
K-11 Fitness Management Academy
Bachelor of Arts - Culinary Arts
University of Rani Dugravati
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