Senior process executive
- Communicate effectively with customers, brokers, and internal teams, interpreting and addressing inquiries via email and business documents.
- Demonstrate excellent written communication skills, crafting clear and concise emails and reports.
- Gather and analyze data with attention to detail, identifying trends and insights to support operational decisions.
- Proactively escalate issues as needed, facilitating timely resolutions and maintaining service quality.
- Adapt to changes in processes and workflows, demonstrating flexibility and self-discipline in a dynamic environment.
- Manage routine and standardized transactions efficiently, ensuring adherence to deadlines and performance metrics.
- Contribute innovative ideas to improve processes and enhance detailed, metric-based reporting for better visibility.