MANISH TARE

• Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
• Mentored and motivated team members to achieve challenging business goals.
• Implementation of 3-2-1 Backup Solution, LIMS, New Gen Antivirus, Network and Infrastructure revamping.
• Developed and implemented IT policies and procedures, ensuring compliance with industry standards and best practices.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manufacturing IT / QC-IT

• Responsible to manage IT Operations for Guwahati Location.
• Handle escalation, customer complaints and issue unaddressed on time & take it up on priority.
• Review, Backup, and restoration.

Infrastructure Management

• Responsible to manage complete IT Infrastructure.
• Ensure Data center availability 99.98% all time as per agreed SLA.
• Provide access to storage as on requirements analyze monthly growth for capacity planning.
• Ensure hardware replace out of lifecycle and make provision in budget accordingly.
• Ensure periodic backup as per SOP.
• Ensure data security
• Installed, supported and maintained company hardware and software infrastructure according to best practices.
• Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.

Project Handling:

• Prepare network for standalone equipment's to manage centrally.
• Implementation of E-logbook.

Infrastructure Management

• Responsible to manage complete IT Infrastructure for three plants.
• Coordinate with head office team for new technologies implementations or centralized controlled hardware, software, application etc.
• Handle escalation, customer complaints and issue unaddressed on time & take it up on priority.
• Managing Sapphire ticketing according to IT requirement.

Pharma IT Infrastructure

• Responsible to manage QC applications administration as per regularity requirement.
• Preparing documents like HLDs/LLDs/Presentation Decks.
• Coordinate with quality control and assurance department for document preparation, processes.
• Prepare & update all USFDA, EMEA, PMDK audit relevance documentation.
• Administrating QC activities for chromatography and non-chromatography applications IT point of view.
• Documentation Preparation -

Standard Operating Procedure (SOP)

Computer System Validation (CSV)

Responsible for Other Management Activities

• Responsible to prepare and control budget.
• Cost and efforts evaluation for upcoming deals
• Vendor negotiation
• Responsible to manage IT Infrastructure for four GEO locations (3 Plant one Marketing office).
• Vendor coordination, Negotiation for local purchase.
• Ensure daily operations run smoothly.
• Installed and managed audiovisual equipment

• Implemented ticketing system based on ITIL process to track, manage & capture day to day issues & problems.
• Implement Bluecoat proxy to control internet uses and track access.
• Implement SonicWALL firewall, enable DMZ and move direct internet facing server to DM Zone.
• Revoke McAfee antivirus and deploy Symantec with DLP support to stop unauthorized USB access & Data Leakage.
• Migrate two different domains under one forest and started managing from centralized place.
• Deploy WSUS to enforce security patch automatically after approval.
• Prepare SOP for various application, users as well IT department.
• Reducing cost on AMC Licenses, Hardware with hard renegotiation and consolidation of assets.
• Budgeting, Licensing, Tendering, Manage Vendors.
• Prepare and update ISO documents on regular intervals according to requirement.
• Conduct Internal audit for Software, Hardware & Quality checks.
• Defined R&R for team, set RACI matrix for complicate huge tasks.

Team Management & Achievements .

• Team of over 15 administrative & technical staff for 3 Geographic locations i.e. India, Italy & US.
• Responsible for IT Infrastructure Management to smooth functionality.
• Awarded as “ Outstanding Leadership at work ” for year 2016.
• Promoted as Global IT Manager within 1 year of joining.

• Worked across multiple areas of technical support, presales also managing team of 120 members who handling Incident Management, Problem Management, Infrastructure Management, Change Management, Monitoring and end to end service delivery.
• Followed ISO 27001 – Information Security Management System (ISMS) for managing sensitive company information which includes people, processes & IT systems secured.
• Responsible to prepare High level & Low-level diagrams.
• Presentations for new business opportunities, involved to prepare RFP for new business.
• Present document to customer after Due Diligence, visit customer please to gather information to prepare documents.
• Leading Infrastructure support team consisting of Windows, Linux, Citrix & DB support within defined SLA.
• Carry out Revenue forecast considering new opportunity and existing business.
• Ensure that service delivery takes place based on Service level agreements.
• Provide technical consultation to customers and keep them updated with current technological advancements.
• Continually seek opportunities to increase customer satisfaction and deepen client relationship.
• Supporting implementation of corrective actions applying Information Technology Infrastructure Library (ITIL) framework knowledge.
• Project Health controlling & publish reports.
• Optimization of cost controlling & identify over cost elements.
• Resource Management & Resource optimization using scaling skill level up, prepare resource multitasking.
• Coordinate with Customer for finance in respect to delivery.
• Remind customer for payment and save revenue loss.
• Worked under same profile handed additional responsibility e.g.
• Country SPOC in Ghana, SIP lead in Senegal and Due Diligence (New Opportunity) leading for Africa and European countries.

ONSITE ASSIGNMENTS & ACHIEVEMENTS

Ghana:

• Lead for Infra Team (Windows/VM) (2013), SD Lead & Country SPOC (2014).
• Unresolved issues including pending payments with clients, contractual changes also operational issues like transportation issues, fuel crisis and food were rectified in timely manner.

Luxembourg:

• Due Diligence for new Project.
• Head office visit for duel role, Meeting with customer for due diligence and Meeting Senior Management for pending revenue and challenges.
• Management appreciated on email to perform undefined role during visit.

Senegal:

• Lead for SIP (Service Improvement Plan).
• Got customer appreciation in term of rating 8/10 for entire mission.
• Close all unresolved issue and gap between team and customer.

DRC:

• Due Diligence for new Project (2015).
• Customer appreciates professionalism approach for due diligence and completed mission before closer date.

Rwanda:

• Transition Lead for Infra.(2012),.
• Pre-Sales, Pre-transition, Transaction, Knowledge Transfer, Shadowing, Reverse Shadowing activity for Infrastructure and Due Diligence.

Italy:

• Internal team Restructuring (2016).
• Meeting with Internal team and restructuring according to management requirement and start documentation process.

• Maintaining DC, ADC Creation / deletion of user account in Exchange. Rights assign permissions on Folder, Auditing, and changing password in every weekend. Unlock the IDs & Log off the concurrent Login ID.
• Create ERD/systems state every weekend, Daily Backup & Weekly Backup, Monthly Backup, and Yearly Backup. Update Antivirus & checking logs.
• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Used remote diagnostic tools to identify sources of certain customer issues.
• Configured hardware, devices and software to set up work stations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.

• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
• Explained complex technology-related issues in understandable terms to customers.
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Used remote diagnostic tools to identify sources of certain customer issues.
• Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
• Configured hardware, devices and software to set up work stations for employees.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Manage Clustering, WSUS and SCCM server for patches, software deployment and asset management.
• Monitor local network connectivity issues. Take corrective action on any breakdown.
• V-SAT, Lease Line, ISDN line, RF Connectivity. Resolve connectivity issues related to Switch and VLAN Configuration.
• Performed 20 installations per week
• Prioritized critical repair tasks based on risk assessment analysis; minimizing downtime risks that could jeopardize business continuity.
• Monitored utility usage trends to proactively detect anomalies or inefficiencies in building systems operation.