Manish Tiwari

1. Manage and support customer tenants, including onboarding new customers to Microsoft platforms and providing CSP support .
2. Deploy and manage Intune, Mobile Device Management (MDM), and Data Loss Prevention (DLP) solutions for clients .
3. Provide deployment, administration, and troubleshooting for Exchange Online, SharePoint Online, Teams, and OneDrive services .
4. Handle GSuite email migrations to Microsoft services, ensuring seamless integration and minimal downtime .
5. Deploy and manage Microsoft Defender for Endpoint across customer environments .
6. Oversee license management, including assignment, renewal, and optimization across all services .
7. Support Azure AD account management, handling identities and access management for customers .
8. Provide Multiverse infrastructure support as required, ensuring continuous operation
9. Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
10.Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
11.Provided input to team lead regarding areas for process and procedural improvement.


Key Skills: Microsoft 365, Intune, Azure AD, MDM, DLP, Email Migration, License Management, CSP, IT Support.

1. Manage and support customer tenants, including onboarding new customers to Microsoft platforms
2. Deploy and manage Intune, Mobile Device Management (MDM), and Data Loss Prevention (DLP) solutions for clients .
3. Provide deployment, administration, and troubleshooting for Exchange Online, SharePoint Online, Teams, and OneDrive services .
4. Deploy and manage Microsoft Defender for Endpoint across customer environments .
6. Oversee license management, including assignment, renewal, and optimization across all services .
7. Support Azure AD account management, handling identities and access management for customers .
8. Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

• Associate Engineer L3 - O365
• Manage Subscription, Manage Custom Domain, Configuring DNS Records, Manage Role-Base Access Control
• Assigning Role, Managing Password, Adding User, Managing User and Deleting User, Creating 365 Groups and Teams
• Managing Groups with Azure AD. Directory Synchronization, Installing, and Configuring Azure AD connect
• Filtering Object for Directory Synchronization, Controlling Directory Synchronizations
• Deploying office 365
• Managing Office 365 Exchange Administration
• Manage Exchange Online Protection, Customizing Malware Filters, Configuring Connection Filters, Configuring Spam Filters, Activating End User Spam notifications, Configuring an Outbound Spam Filter, and Using Quarantine, Exchange online support BIB Support. Application support
• Plaining and assisting customers in setting up Migration type according to Environment on Office365, Troubleshooting On mail flow related issue, Mail flow Data recovery, Configure Spam and contact filtering rules
• Troubleshooting Client connectivity, Setting Up Domain /DNS, Management Office 365 server, mailbox, licensing
• Creating Resource Mailbox, creating a Shared Mailbox, creating a Mail User, Creating Retention Tag and Retention Policy, Managing Site Collection
• Onboarding New customer, Setting Up Domain /DNS, Management Office 365 server
• SharePoint Online
• Site Creation, Site Permission, External users to be added as Guest, Basic Document Repository Creation Request, Clean Up Activity
• Working with Chanel and Teams
• Configure Private Chanel, External User addition as Guest, Basic Teams application troubleshooting, Creating Teams and Channels, Configure Chats, and guest
• Set up call and meetings (Audio Video call, meet now, Recording and transcripts, Calendar, Live events, Making Calls, working with files
• Working with Microsoft stream
• Whiteboard, External User addition as Guest, Performing Connectivity Tests, Requesting Support
• Working with OneDrive
• External User addition as Guest, OneDrive Backup, and Troubleshooting, Recover deleted OneDrive file
• Compliance and Security
• Configure Alert, Permission, Classification, Managing Data Loss Prevention, MRM Policy, Email Security, DNS, Governance, and compliance management framework.
• Preservation Policy, Review the Threat management, Using Content Search, Reviewing Audit Logs, creating an eDiscovery Case
• Reviewing Your Secure Score, Viewing Report, and Service Assurance.
• PST mapping using blob storage.
• Create DLP Policy
• Azure AD Activities
• Guest User Registration in Tenant, Guest user Clean up
• Audit Logs/Sign Logs Report, MFA- Conditional Access, Dir Sync Error
• AD Conditional Policy
• Configuration or Troubleshooting of EMS (Intune, DLP, MDM)
• Set-Up SAML 2.0 Single Sign-On (SSO) & Third-party application with Azure AD
• Microsoft Office 365 Modern OAuth2 Configuration with Azure AD
• Third party application configuration with Azure AD
• Power BI
• License Allocation, Assistance in case of any technical error received.
• Microsoft Intune
• Setup Intune
• Set MDM Authority
• Create own Tern & Conditions Policy
• Configure Enrolment Options based on Platform and Device
• Create Compliance Policy
• Create Conditional Access Policy
• Create Device restriction Policy
• Create App Protection Policy
• Create Android, IOS Policy
• Manage Microsoft CSP Portal
• Create new tenant.
• Onboarding new customer tenant
• Assign License, Mail migration
• License Management

Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.

1. Manage and support customer tenants, including onboarding new customers to Microsoft platforms
2. Deploy and manage Intune, Mobile Device Management (MDM), and Data Loss Prevention (DLP) solutions for clients .
3. Provide deployment, administration, and troubleshooting for Exchange Online, SharePoint Online, Teams, and OneDrive services .
4. Deploy and manage Microsoft Defender for Endpoint across customer environments .
6. Oversee license management, including assignment, renewal, and optimization across all services .
7. Support Azure AD account management, handling identities and access management for customers .
8. Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

• Microsoft O365 Administration
• Manage Subscription, Manage Custom Domain, Configuring DNS Records, Manage Role-Base Access Control
• Assigning Role, Managing Password, Adding User, Managing User and Deleting User, Creating 365 Groups and Teams
• Managing Groups with Azure AD. Directory Synchronization, Installing, and Configuring Azure AD connect
• Filtering Object for Directory Synchronization, Controlling Directory Synchronizations
• Deploying office 365, User-Driven Deployment and IT Drive Deployment
• Managing Office 365 Exchange Administration
• Manage Exchange Online Protection, Customizing Malware Filters, Configuring Connection Filters, Configuring Spam Filters, Activating End User Spam notifications, Configuring an Outbound Spam Filter, and Using Quarantine
• Creating Resource Mailbox, creating a Shared Mailbox, creating a Mail User, Creating Retention Tag and Retention Policy, Managing Site Collection
• SharePoint Online
• Managing the Term Store, Managing Search, Using SharePoint App in the Portal, Configure SharePoint Settings, Configuring SharePoint Sharing, Manage MS Teams, Creating and Managing Teams, Conversations, and notifications
• Working with Chanel and Teams
• Configure Private Chanel, Standard, hide, show, and pin channels, Channel Moderation, Configure Chats, and guest
• Set up call and meetings (Audio Video call, meet now, Recording and transcripts, Calendar, Live events, Making Calls, working with files
• Working with Microsoft stream
• Whiteboard, Monitoring Office 365, Performing Connectivity Tests, Requesting Support, Using the Support and Recovery, Assistant
• Working with Yammer
• Configuring Yammer Security Setting, Configuring User Roles and Usage Policy, One Drive Admin Centre
• Compliance and Security
• Configure Alert, Permission, Classification, Managing Data Loss Prevention, Place Archive
• Preservation Policy, Review the Threat management, Using Content Search, Reviewing Audit Logs, creating an eDiscovery Case
• Reviewing Your Secure Score, Viewing Report, and Service Assurance
• IT Infrastructure Management & Client Servicing
• Configuring and deploying antivirus tools and directing network security initiatives for end-users and clients
• Technical Support & Audits
• Acting as a coordinator between Service Provider and end-users for effectively identifying and resolving critical issues
• Regulating routine audits of systems and software to identify deviations & streamline processes.
• Implementing new technologies & rendering IT support across all sites & HO to strengthen/bolster IT infrastructure.
• Cost Control & Process Optimization
• Formulating IT budgets, initiating cost control & development & maintenance of systems, software & databases
• Engineering print control software to reduce printing cost & procuring IT hardware and software for products & services
• Reviewing Network Performance and Disk Space Utilization & prioritizing jobs processes and log files
• Documentation Systems & Compliance
• Ensuring compliance with the internal IT Security Policy
• Appointed in-charge of cross-functional responsibilities to manage Time Attendance system for the HR Department
• Documenting procedures for security and disaster recovery & recommending changes for users, functions & systems

• Role and responsibility in SEED
• Office 365 Administration: -
• Manage Subscription, Manage Custom Domain, Configuring DNS Records, Manage Role-Base Access Control, Assigning Role, Managing Password, Adding User, Managing User and Deleting User, Creating 365 Groups and Teams, Managing Groups with Azure AD, Directory Synchronization, Installing and Configuring Azure AD connect, Filtering Object for Directory Synchronization
• Controlling Directory Synchronizations, Deploying office 365, User-Driven Deployment and IT Drive Deployment, Managing Office 365 Exchange Administration, Manage Exchange Online Protection, Customizing Malware Filters, Configuring Connection Filters, Configuring Spam Filters, Activating End User Spam notifications, Configuring an Outbound Spam Filter, and Using Quarantine, Creating Resource Mailbox, creating a Shared Mailbox, Creating a Mail User, Creating Retention Tag and Retention Policy, Managing Site Collection (SharePoint Online), Managing the Term Store, Managing Search, Using SharePoint App in the Portal. Configure SharePoint Settings, Configuring SharePoint Sharing, Working with Azure Information Protection
• Permission, Classification Managing Data Loss Prevention, Place Archive Preservation Policy, Review the Threat management Using Content Search, Reviewing Audit Logs, creating an eDiscovery Case, Reviewing Your Secure Score, Viewing Report, and Service Assurance, Procurement of IT-related Hardware and Manage IT Vendor Troubleshoot Cyberoam 15iNG firewall, Installing and configuring CCTV Surveillance