Manish Upadhyay
Thane
Summary
Dynamic sales leader with a proven track record at Aditya Birla Capital, driving revenue growth through strategic planning and cross-functional collaboration. Expert in P&L management and team leadership, I enhanced sales productivity and implemented data-driven campaigns, achieving significant growth in overall sales while fostering a high-performance culture.
Overview
8
8
years of professional experience
Work History
Site Head
Aditya Birla Capital
Thane
12.2024 - Current
- Led sales operations, driving revenue growth, and achieving X% year-over-year increase through strategic planning and execution.
- Analyzing the customer base, portfolio segmentation, and behavioral data to identify cross-sell opportunities.
- Partnered with product and marketing teams to refine offerings, launch new initiatives, and address region-specific customer needs.
- Drove sales productivity by implementing training programs, performance reviews, and capability-building initiatives for frontline teams.
- Accountable for business unit P&L, ensuring healthy top-line growth and sustainable bottom-line performance.
- Conducted performance reviews, delivered training, and enhanced the productivity of frontline teams through coaching and capability-building programs.
- Implementing process improvements to enhance conversion rates and customer experience.
- Conducted regular meetings with department heads to review operations plans and provide feedback.
- Created data-driven sales campaigns that enhanced cross-sell opportunities and delivered X% growth in overall sales.
Team Manager
IDFC FIRST BANK
Mumbai
04.2022 - 11.2024
- Led a team of five team leaders and seventy-five sales representatives in driving sales revenue across multiple products.
- Developed and executed lead generation strategies to enhance product sales.
- Built and optimized campaign and dialer strategies in Ameyo and Cisco, ensuring high business conversions.
- Monitored team performance, and collaborated with cross-functional teams to increase efficiency.
- Conducted performance evaluations and provided constructive feedback, leading to streamlined processes.
Assistant Manager
IDFC First Bank
Thane
04.2020 - 03.2022
- Manage day-to-day business as the point of contact for the outsourced partner.
- Responsible for generating sales revenue in personal loans and third-party products, like HDFC Loan Insurance, ICICI Lombard, and Credit Vidya.
- Manage and develop a team of seven team leads and one hundred representatives.
- Monitored day-to-day business and served as a link between multiple departments.
- I got the opportunity to manage the Mohali contact center.
- Develop and drive improvement initiatives, like Dream 11, KBC, and Man of the Match.
Management Trainee
IDFC FIRST BANK
Mumbai
04.2019 - 03.2020
- Oversaw operational processes for an outsourced partner to enhance efficiency.
- Trained representatives and junior team leaders, improving overall performance.
- Initiated call calibrations and managed the hiring process for new employees.
- Handled customer escalations and provided root cause analysis.
Management Intern
IAdore Transtech PVT LTD
Hyderabad
04.2018 - 07.2018
- Conducted a 15-day residential training program as a Next Skill 360 Trainer in "Mobile Apps and Drone Making" for school students.
- Maximized sales of Life Skills 360 and Next Skills 360 by 25%. Organized and coordinated summer camps.
- Imparted quality training to government and private school students.
Education
MBA - Marketing And Finance
Institute of Management Technology Hyderabad
Hyderabad03-2019
B.Com - Accounting
Umeshchandra College
Kolkata08-2017
Skills
- Sales and business development
- P&L management
- Team leadership and management
- Operations management
- Marketing and project management
- Cross-functional collaboration
- Strategic planning
- Campaign development
- Vendor management
- Dialer Management
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Bengali
Proficient (C2)
C2
Accomplishments
Certificate of Appreciation at IDFC FIRST BANK, 2021.
Affiliations
Committee Member of the Annual Management Fest, IMT, 2019.
Timeline
Site Head
Aditya Birla Capital
12.2024 - Current
Team Manager
IDFC FIRST BANK
04.2022 - 11.2024
Assistant Manager
IDFC First Bank
04.2020 - 03.2022
Management Trainee
IDFC FIRST BANK
04.2019 - 03.2020
Management Intern
IAdore Transtech PVT LTD
04.2018 - 07.2018
MBA - Marketing And Finance
Institute of Management Technology Hyderabad
B.Com - Accounting
Umeshchandra College