Manish Varma
Finance Operations Manager
New Delhi,DL
Summary
Dynamic Assistant Manager with proven expertise in team leadership and process improvement. Experienced in driving automation initiatives and enhancing operational efficiencies. Equally adept in Individual Contributor and Leadership roles, am looking for newer challenges to broaden my horizons.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Cvent India Private Limited
01.2023 - Current
- Participated in two business transformation initiatives emphasizing systems and processes modification while coaching team on BAU priorities.
- guiding team on diverse AI-related improvements, assessing ROI versus development expenses to enhance automation of processes
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Leader
Cvent India Private Limited
01.2021 - 12.2022
- Managed daily operations of contract cancellations and cash applications with a 13-member team.
- Achieved 99% SLA compliance by mentoring team members through the resolution of complex cases.
- Reported calculated metrics to senior management and executive board after completing due diligence.
- Served as a liaison and SME for interdepartmental collaboration within finance and beyond.
- Played a key role in three automation initiatives, including ERP implementation and UAT facilitation.
Assistant Team Leader
Cvent India Private Limited
01.2015 - 12.2020
- Guaranteed process quality through application of personal experience in detecting material errors and communicating constructive feedback to team
- measures adopted to attain benchmark first pass yield of 98% in contrast to earlier yield of 80%.
- Execute calculation and reporting of high-level metrics to senior management, culminating in presentation to executive board following thorough due diligence steps.
- requiring measures to decrease average case response time from 5.5 days to 1.8 days per case.
- average emails dispatched per case decreased to 2 from 6, facilitating quicker and precise responses
Senior Associate
Cvent India Private Limited
07.2013 - 12.2014
- Operated in individual contributor capacity chiefly tasked with implementing contracts within CRM and financial systems.
- Instituted process improvements that cut average time per contract from 45 to 25 minutes, contributing to significant productivity gains for team
- Served as SME for individual and process-oriented reporting employed for intra and inter-team communications, setting benchmarks for ongoing evaluations and presenting results at executive level to assess team performance.
- established new procedures for bulk contract execution and quality assurance checks to guarantee standard cases processed in 5% less time than custom cases, achieving 50% reduction in man hours.
- Trained eight to ten representatives over two years, ensuring high proficiency levels. Conducted refresher trainings to maintain team knowledge and skills. Mentored new team members, fostering rapid acclimatization and integration within the team. Facilitated TNI sessions to identify and address training needs consistently.
Associate
Cvent India Private Limited
05.2011 - 06.2013
- Managed application of cash received from various sources into ERP systems while fulfilling individual contributor duties.
- Recorded payments received via check, credit card, wire, and ACH systems. Managed daily entry of 180-200 payments into respective client accounts using ERP. Streamlined payment processing to enhance record accuracy and efficiency.
- Managed daily dispatch of 35-40 invoices, verifying necessary modifications prior to submission. Uploaded invoices onto client portals, maintaining accuracy and meeting client requirements.
Education
PDGM - Finance - Finance
NSB-NIILM School of Business
Faridabad, India 04.2001 -
B.Com (Hons) - Commerce
Delhi University
New Delhi, India 04.2001 -
Skills
Finance/Sales/Revenue Operations
Order to Cash
Revenue Accounting
Team leadership
SME
Problem-solving
CRM
Project Management
Timeline
Assistant Manager
Cvent India Private Limited
01.2023 - Current
Team Leader
Cvent India Private Limited
01.2021 - 12.2022
Assistant Team Leader
Cvent India Private Limited
01.2015 - 12.2020
Senior Associate
Cvent India Private Limited
07.2013 - 12.2014
Associate
Cvent India Private Limited
05.2011 - 06.2013
PDGM - Finance - Finance
NSB-NIILM School of Business
04.2001 -
B.Com (Hons) - Commerce
Delhi University
04.2001 -