MANISH VERMA
New Delhi
Summary
A dynamic professional with 13 years of experience in Retail Store Operation. Demonstrative excellence in conceptualizing and implementing various business strategies Expertise in analyzing market trends & establishing healthy & prolonged business relations with clients, thereby ensuring higher market share. An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving and trouble shooting skills & organizational abilities. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Versatile professional with talent for managing teams, overseeing projects, and improving processes. Adept at coordinating resources, setting goals, and delivering results within deadlines. Skilled at fostering positive work environments and driving team performance.
Overview
14
14
years of professional experience
Work History
Hub Operation Manager
Kiranakart Technologies (Zepto)
09.2024 - Current
- Ensure smooth operation of day-to-day activities at Hubs and delivery points by setting up and following standard operating processes.
- Document existing inventory process and ensures alignment with company SOPs.
- Perform count and ensure all inventory is accounted for and reported according to company policy.
- Reordering and maintain adequate inventory levels to meet customer demand.
- Manage cycle counts of product inventories on a regular basis and asset inventory count on weekly basis.
- Maintaining Picker assignments time and Picker picking time Company norms.
- Cross checking all inward and outward on daily weekly basis maintain all Movement of inventory.
- Responsibility for all Return to Vendor (RTV) maintain as per company Policy.
- Knowledge in doing planograms to change locations depending on business requirement.
- TO/TI reconciliations, Ensuring Stock checks(Daily, weekly & monthly).
- Daily Check Fifo and Cycle counting Checklist(Daily, Weekly and Monthly).
- Reduction in Damage & expiries, Shrinkage Dump, Control /reporting.
- Manage All Cluster Defect rate, Productivity Customer Complaint as per Company SOP.
- Own operational metrics on a daily basis, manage teams to ensure process adherence, maintain quality standards, and plan resources efficiently.
- Organize monthly team activities and review performance reports to achieve monthly and quarterly Objectives and Key Results (OKRs).
- Contribute significantly to long-term planning to achieve operational excellence.
- To Maintain All Store reports and data analysis, To ensure timely flow of information to facilitate reviews, reporting and initiation of action.
- People Management, Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team.
- To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time.
Inventory Manager
Revolution Beauty Pvt.Ltd.
New Delhi
05.2024 - 08.2025
- Responsible for day-to-day management of warehouse operations.
- Document the existing inventory process and ensure alignment with company SOPs.
- Perform a count, and ensure all inventory is accounted for and reported according to company policy.
- Reordering and maintaining adequate inventory levels to meet customer demand.
- Manage cycle counts of product inventories on a regular basis, and asset inventory counts on a weekly basis.
- Knowledge in doing planograms to change locations depending on business requirements.
- Reduction in damage and expiries, shrinkage dump, control/reporting.
- People management involves imparting training to store staff and equipping them with the skills to understand and fulfill consumer needs, and conducting on-the-job training for the respective team.
- To maintain hygiene, ensure the store and store vicinity are neat and clean at all times.
- Used inventory management software to monitor demand and document the mechanics of inventory.
- Conducted regular stock audits, identifying discrepancies, and implementing corrective actions to maintain accuracy.
- Coordinated with sales and marketing teams to align inventory with promotional activities, ensuring product availability.
- Optimized warehouse layout to enhance storage efficiency and safety standards.
- Implemented product storage and flow strategies for minimal delays in fulfilling demand.
- Implemented inventory management software, streamlining processes, and enhancing efficiency across operations.
- Oversaw the receipt, storage, and dispatch of goods, maintaining systematic records for all transactions.
- Managed inventory levels to optimize stock availability while minimizing overstock situations.
Row Incharge
Tata Enterprise Big Basket
08.2022 - 05.2024
- Responsible for day to day Management of Warehouse operation.
- Daily Check Fifo and Cycle counting Checklist(Daily, Weekly and Monthly).
- Reduction in Damage & expiries ,Shrinkage Dump, Control /reporting.
- TO/TI reconciliations, Ensuring Stock checks(Daily, weekly & monthly).
- Picking and packing of goods and Delivery, Arrivals.
- Document existing inventory process and ensures alignment with company SOPs
- Cross checking all inward and outward on daily or weekly basis maintain all Movement of inventory.
- Responsibility for all Return to Vendor (RTV) maintain as per company Policy.
- Maintaining fill rate, OTD, and compliance with company norms.
- Perform count and ensure all inventory is accounted for and reported according to company policy.
- Supervise staff member, including preparing weekly roster and leading staff evaluations.
- People Management, Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team.
- To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time.
Store Manager
Future Group Ltd. (Easy day Store)
09.2018 - 07.2022
- Taking care of Stores Operations & Sales.
- Taking care of Customer service & escalations.
- Process & SOP Management.
- Inventory Management, Reduction of shrinkage & Total Loss.
- Make stores profitable need to maintain P&L Report.
- Spearheading activities involving in Sales Operations, Inventory, and Team Management.
- Running sales & marketing operations, increasing sales growth and driving sales initiatives in order to achieve business goals.
- Maintaining high level of customer service by implementing programs like just in time, centralized distribution and delivery and timely settlement of socket’s claim.
Department Manager
Vishal Mega Mart
10.2016 - 08.2018
- Spearheading activities involving in Sales Operations, Inventory, Team Management, Reporting and Market Awareness.
- Running sales & marketing operations, increasing sales growth and driving sales initiatives in order to achieve business goals.
- Conducting competitor analysis & competency mapping for keeping abreast of market trends and competitor moves to achieve market share.
- Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.
Asst. Store Manager
Reliance Retail Ltd (Reliance Fresh)
08.2014 - 09.2016
- Spearheading activities involving in Sales Operations, Inventory, Team Management, Reporting and Market Awareness.
- Conducting competitor analysis & competency mapping for keeping abreast of market trends and competitor moves to achieve market share.
- Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.
Sr. Associate
Reliance Retails Ltd. (Reliance Fresh)
06.2011 - 07.2014
- Supervised opening & closing of store, handled stock level.
- Provided updates the team about sales, schemes, new products in market, interacted with customer and team on the floor regularly and resolved the issue on urgent basis.
- Good Customer service and billing process.
- Star of Month
- Award winning 4 times in reliance fresh.
- Best cashier
- Award Winning 5 times.
Education
Matriculation -
Bihar Board
B.Com -
B.R. Ambedkar University
BiharHigher Secondary -
Bihar Board
Skills
- Warehouse Management
- Leadership skills
- Performance monitoring
- Strategic planning
- Outstanding customer service
- Quality control procedures
- Cycle counting
- Self motivated
- Team motivation
- Store operations efficiency
- Staff mentoring
- Cash handling
- Team building skills
- Good communicator
- Sales KPI management
- Warehouse management system operation
- Retail software usage
- Staff retention techniques
- Supply chain understanding
- Inventory Reconciliation
- Staff training and development
- Quality control protocols
- Materials handling expertise
Personal Information
Date of birth: 1992-05-14
Timeline
Hub Operation Manager
Kiranakart Technologies (Zepto)
09.2024 - Current
Inventory Manager
Revolution Beauty Pvt.Ltd.
05.2024 - 08.2025
Row Incharge
Tata Enterprise Big Basket
08.2022 - 05.2024
Store Manager
Future Group Ltd. (Easy day Store)
09.2018 - 07.2022
Department Manager
Vishal Mega Mart
10.2016 - 08.2018
Asst. Store Manager
Reliance Retail Ltd (Reliance Fresh)
08.2014 - 09.2016
Sr. Associate
Reliance Retails Ltd. (Reliance Fresh)
06.2011 - 07.2014
Matriculation -
Bihar Board
B.Com -
B.R. Ambedkar University
Higher Secondary -
Bihar Board
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