MANISH VERMA

I am a strategic Learning and Development leader with extensive expertise as a Senior L&D Lead in advising, designing, and implementing learning interventions that build capability, enhance operational excellence, and drive business results. My passion lies in partnering with stakeholders to align learning strategies with organisational goals, developing future-ready talent, and fostering a culture of continuous learning and innovation. With proven success in leading large-scale capability development programs for operations and beyond, I bring a consultative approach to solve complex business challenges through learning solutions that are impactful, scalable, and sustainable.

• Citi operations - VP – Learning and Development, 08/01/23, Present, Leading the Learning and Development vertical for Citi operations, focusing on designing, developing, implementing, and facilitating programs aligned to business goals., Driving strategic functional and professional development initiatives to build capability across all operational levels., Spearheading leadership programs for senior management to strengthen managerial and operational excellence., Partnering with stakeholders to identify skill gaps within Citi operations and deliver impactful learning solutions enhancing performance and profitability., Overseeing design and deployment of learning interventions for technical, functional, and behavioural competencies critical to Citi’s operational success., Managing end-to-end program lifecycles including TNA, content design, facilitation, and effectiveness measurement., Mentoring L&D teams to drive innovation, learner engagement, and adoption of digital learning methodologies across Citi operations.
• Citi Solution Center, AVP - Talent & Learning, 10/01/12, 07/31/23, Joined HCL as part of the project management team to assist our client Citicorp Services in setting up their new captive in Gurgaon. Got re-badged to Citi in Aug 2013 (Role remained same just the payroll changed to Citi)., Member of the learning & development team; managing training solutions for business and support functions for Citi Technology Center. In addition to Pune overseeing learning needs for the Gurgaon site., Key responsibilities include planning and execution of the site learning calendar: this includes core leadership programs for people managers. Work closely with global learning teams to ensure rollout of key managerial capability initiatives in the Pune and Gurgaon location., Work closely with the India and global learning teams to provide customized learning solutions on an ongoing basis this includes functional/technical, professional development, leadership programs and informal learning program., Certified to deliver New Manager leadership programs., Responsible for New-Hire onboarding., Work in partnership with HR partners for rollout of key initiatives at the site., Work closely with vendor partners to plan technical and professional development programs., Received the 'Human Resources Award' for excellence in 2016 for the successful implementation of the new hire impressions initiatives.
• HSBC, Manager - Learning & Development, 09/01/11, 09/30/12, Member of the learning & development team; managing training solutions for Operations and support functions., Deliver induction, professional development and leadership programs. This includes programs such as business writing, presentation skills, coaching for performance and team building activities., Work in conjunction with the learning teams across various sites and business to provide customized learning maps for the various business areas within the Global Finance Center., Work closely with the communications team to organize employee engagement events and activities.
• EXL Services (P) Ltd., Lead. Asst. Manager - Learning & Development, 08/01/03, 09/30/11, Member of the learning & development team; managing training solutions for Operations and support functions., Delivery of trainings which includes soft skills, V&A, culture and domain trainings. Certified Lead trainer for organization wide 'Train The Trainer Level 1' and Instructional Design workshops., Certifying trainers/SMEs from operations., Supporting trainers/SMEs at the client location as and when needed., Designing Training solutions for prospective and new client relationships., Coordinating with Operations & Migrations Team to prepare content and roadmap., Draft responses for the Training sections in proposals (RFP) - Work in conjunction with the business development team to provide customized training solutions for prospective business, inclusive of the skills, cross cultural and industry related interventions., Work in partnership with the migration team to map, document and migrate off shore training content from the client location. This includes creation of facilitators’ guides, trainee manuals, assessments etc., Attend due diligence and migration conference calls to create detailed process maps (DPM), training curriculum and training plan right from transition to process stabilization stage., Travelled to UK on a project along with the Migrations team in 2008. Successfully helped in knowledge transfer activities., Received the 'Human Resources Award' for excellence in 12/2010., Was the project lead for the rollout of eLearning initiatives organization wide in partnership with a vendor partner.
• IGATE GPO, Process Trainer, 07/01/02, 08/31/03, Providing floor support to new agents after training through live monitoring and feedback., Handling Hiring Process for U.K and U.S processes.
• Daksh eServices (P) Ltd., Customer Care Associate, 11/01/01, 06/30/02, Speaking to customers in the U.S and help them with mobile activation process plus upsell calling plans. Process was 'Sprint PCS'.
• Freelance, Web Designer, 07/01/01, 10/31/01
• Logicsoft International (P) Ltd., Web Designer, 07/01/00, 07/31/01, Designing of Websites and giving presentations to prospective clients.
• Web Chutney Studios, Web Designer, 12/01/99, 07/31/00, Designing the Web Pages as per clients’ requirements.

• Learning Strategy & Advisory – Crafting L&D strategies aligned to business priorities and profitability goals
• Capability & Leadership Development – Building future-ready talent through technical, functional, and behavioural programs
• Training Needs Analysis – Deep expertise in analysing technical and behavioural skill gaps to design targeted interventions
• Performance Consulting – Deploying learning solutions that drive measurable performance and profitability outcomes
• Learning Innovation & Transformation – Leveraging digital, AI, and blended learning to accelerate adoption and impact
• Stakeholder Partnership – Influencing senior leadership to champion learning as a strategic enabler
• Program Design & Facilitation – Delivering experiential, high-impact learning experiences across levels