Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manish Vishawakarma

Mumbai

Summary

Dynamic barista and shift manager with proven expertise at Love and Latte, excelling in espresso machine operation and team supervision. Recognized for enhancing customer satisfaction through exceptional service and innovative beverage offerings. Skilled in inventory management, ensuring optimal supply levels while fostering a collaborative and efficient work environment.

Overview

8
8
years of professional experience

Work History

Barista

Masa bakery
Mumbai
07.2023 - Current
  • Prepared and served a variety of coffee and tea beverages.
  • Operated espresso machines and other brewing equipment efficiently.
  • Assisted customers with menu selections and special requests.
  • Engaged with guests to foster a welcoming atmosphere, enhancing customer satisfaction.
  • Processed cash and electronic payments accurately at the register.
  • Arranged workstations for optimal efficiency during busy periods. efficiently so that tasks could be completed quickly during peak hours.
  • Monitored inventory levels and restocked supplies to ensure seamless operation during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Barista

Emerald hotel
Mumbai
08.2022 - 07.2023
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Prepared and served a variety of coffee and tea beverages.
  • Operated espresso machines and other brewing equipment efficiently.
  • Maintained cleanliness and organization of the coffee station.
  • Assisted customers with menu selections and special requests.
  • Engaged with guests to create a welcoming atmosphere in the café area.
  • Stocked supplies and managed inventory for optimal freshness.

Barista cum shift manager

Love and latte
Mumbai
07.2018 - 04.2021
  • Supervised daily barista operations and maintained workflow efficiency.
  • Trained new baristas on proper coffee-making techniques and customer service standards.
  • Supervised team members' performance by providing feedback, coaching, and guidance.
  • Resolved customer complaints and provided exceptional service to enhance satisfaction.
  • Created staff schedules to optimize coverage during peak hours.
  • Managed inventory levels and ordered supplies to ensure product availability.
  • Implemented new drink recipes and seasonal menus for customer engagement.
  • Provided customers with prompt, friendly, and knowledgeable service.

Education

Bachelor of Commerce -

L.S Raheja
Mumbai
02.2016 - 02.2016

Holy Cross School
Mumbai

Skills

  • Espresso machine operation
  • Beverage preparation
  • Point of sale systems
  • Inventory management
  • Team supervision
  • Customer service

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Beginner (A1)
A1

Timeline

Barista

Masa bakery
07.2023 - Current

Barista

Emerald hotel
08.2022 - 07.2023

Barista cum shift manager

Love and latte
07.2018 - 04.2021

Bachelor of Commerce -

L.S Raheja
02.2016 - 02.2016

Holy Cross School
Manish Vishawakarma