A skilled and reliable system administrator with a strong background in managing and maintaining computer systems, networks, and IT infrastructure, ensuring smooth and efficient operations.
Overview
6
6
years of professional experience
Work History
End User Support
Hinduja Global Solutions Ltd
Mumbai
02.2022 - 12.2023
Delivered end-user support services, including installation, configuration, maintenance, repair, and upgrades of systems.
Administrator
Wipro Limited
Mumbai
02.2021 - 01.2022
Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
L2 Desktop Engineer
Progressive Infovision Pvt Ltd
Mumbai
07.2019 - 10.2020
Provided remote support to end users using tools such as LogMeIn Rescue and TeamViewer.
L1 Desktop Support Engineer
Impact Infotech Pvt Ltd
Mumbai
09.2017 - 05.2019
Performed variety of clerical and administrative duties pertaining to on-site support.
Education
BCA - IT
L N College Of Management & Technology
Mumbai
2013
HSC - Commerece
Nirmala Memorial Foundation College Of Comm & Scie
Mumbai
2010
SSC - 10th
Swami Vivekananda High School
Mumbai
2008
Skills
Technical support
Remote troubleshooting
Hardware installation
Project coordination
System updates
Hardware expertise
Projects
AD FSMO Role Transfer.
windows upgradation.
McAfee Encryption.
Bit-Locker Decryption.
ACHEIVEMENTS
Award and Certificate for Best Performer in 2019.
ROLES AND RESPONSIBILITIES
Operating System :-Installation and Configuration Win 7/8/10/11, Win Server 2016/19.
VC:-Managing Video And Audio Conferencing.
Applications:-Testing, Reviewing And Testing Outlook, Trading Application, Ameyo, Bloomberg, Voice Logger. NEAT, BOLT, GREEK SOFT ,Ticketing Tools etc.
Printer:-Basic and Network Printer Installation And Troubleshoot.
Networking:-Basic Networking , P2P , Drive Mapping , Data Sharing.
VPN:- Cisco , Citrix ,Forti client.
Hardware:-RAM, Battery, HDD , SSD Installation And Troubleshoot.
Data Recovery :- Sophos ,Blocker McAfee Encryption.
Active Directory :- Domain-Id Creation And Deletion, Security Groups, Share Folder Access, Moving Hostname in Different OU And Groups, Restore Deleted ID,VPN Access.
O365:-License Assign and Removing , Creating DL and Shared Mailbox , Mail Tracing(Mail flow) , Blocking External and Internal mails , Mail Forwarding , Assigning Delegation(Send As, Send on Behalf, Full Access), EDISCOVERY(Mail Backup) , Restoring Deleted Id and Groups , One-Drive ,Authentication Number change, Retention Policy from Admin Center.
McAfee:-Tagging and Deploying ENS and DLP from EPO, Deploying Encryption and Decryption policy, App Blocking through DLP , USB Access and DSC Access through EPO , Exporting system details.
Asset Management:-Managing Inventory, Stock Availability , System Allotment as per request.
INTEREST
Video Games
Listening Music
Cricket.
Timeline
End User Support
Hinduja Global Solutions Ltd
02.2022 - 12.2023
Administrator
Wipro Limited
02.2021 - 01.2022
L2 Desktop Engineer
Progressive Infovision Pvt Ltd
07.2019 - 10.2020
L1 Desktop Support Engineer
Impact Infotech Pvt Ltd
09.2017 - 05.2019
BCA - IT
L N College Of Management & Technology
HSC - Commerece
Nirmala Memorial Foundation College Of Comm & Scie
SSC - 10th
Swami Vivekananda High School
Similar Profiles
ROSHAE FOSTERROSHAE FOSTER
TEAM LEADER, SALES OPERATIONS at Hinduja Global SolutionsTEAM LEADER, SALES OPERATIONS at Hinduja Global Solutions