Summary
Overview
Work History
Education
Skills
Projects
ACHEIVEMENTS
ROLES AND RESPONSIBILITIES
INTEREST
Timeline
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Manish Vishwakarma

Manish Vishwakarma

Mumbai

Summary

A skilled and reliable system administrator with a strong background in managing and maintaining computer systems, networks, and IT infrastructure, ensuring smooth and efficient operations.

Overview

6
6
years of professional experience

Work History

End User Support

Hinduja Global Solutions Ltd
Mumbai
02.2022 - 12.2023
  • Delivered end-user support services, including installation, configuration, maintenance, repair, and upgrades of systems.

Administrator

Wipro Limited
Mumbai
02.2021 - 01.2022
  • Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.

L2 Desktop Engineer

Progressive Infovision Pvt Ltd
Mumbai
07.2019 - 10.2020
  • Provided remote support to end users using tools such as LogMeIn Rescue and TeamViewer.

L1 Desktop Support Engineer

Impact Infotech Pvt Ltd
Mumbai
09.2017 - 05.2019
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Education

BCA - IT

L N College Of Management & Technology
Mumbai
2013

HSC - Commerece

Nirmala Memorial Foundation College Of Comm & Scie
Mumbai
2010

SSC - 10th

Swami Vivekananda High School
Mumbai
2008

Skills

  • Technical support
  • Remote troubleshooting
  • Hardware installation
  • Project coordination
  • System updates
  • Hardware expertise

Projects

  • AD FSMO Role Transfer.
  • windows upgradation.
  • McAfee Encryption.
  • Bit-Locker Decryption.

ACHEIVEMENTS

Award and Certificate for Best Performer in 2019.

ROLES AND RESPONSIBILITIES

  • Operating System :-Installation and Configuration Win 7/8/10/11, Win Server 2016/19.
  • VC:-Managing Video And Audio Conferencing.
  • Applications:-Testing, Reviewing And Testing Outlook, Trading Application, Ameyo, Bloomberg, Voice Logger. NEAT, BOLT, GREEK SOFT ,Ticketing Tools etc.
  • Printer:-Basic and Network Printer Installation And Troubleshoot.
  • Networking:-Basic Networking , P2P , Drive Mapping , Data Sharing.
  • VPN:- Cisco , Citrix ,Forti client.
  • Hardware:-RAM, Battery, HDD , SSD Installation And Troubleshoot.
  • Data Recovery :- Sophos ,Blocker McAfee Encryption.
  • Active Directory :- Domain-Id Creation And Deletion, Security Groups, Share Folder Access, Moving Hostname in Different OU And Groups, Restore Deleted ID,VPN Access.
  • O365:-License Assign and Removing , Creating DL and Shared Mailbox , Mail Tracing(Mail flow) , Blocking External and Internal mails , Mail Forwarding , Assigning Delegation(Send As, Send on Behalf, Full Access), EDISCOVERY(Mail Backup) , Restoring Deleted Id and Groups , One-Drive ,Authentication Number change, Retention Policy from Admin Center.
  • McAfee:-Tagging and Deploying ENS and DLP from EPO, Deploying Encryption and Decryption policy, App Blocking through DLP , USB Access and DSC Access through EPO , Exporting system details.
  • Asset Management:-Managing Inventory, Stock Availability , System Allotment as per request.

INTEREST

  • Video Games
  • Listening Music
  • Cricket.

Timeline

End User Support

Hinduja Global Solutions Ltd
02.2022 - 12.2023

Administrator

Wipro Limited
02.2021 - 01.2022

L2 Desktop Engineer

Progressive Infovision Pvt Ltd
07.2019 - 10.2020

L1 Desktop Support Engineer

Impact Infotech Pvt Ltd
09.2017 - 05.2019

BCA - IT

L N College Of Management & Technology

HSC - Commerece

Nirmala Memorial Foundation College Of Comm & Scie

SSC - 10th

Swami Vivekananda High School
Manish Vishwakarma