Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SoftwareEngineer
Manish Yadav

Manish Yadav

Senior Team Leader
Noida

Summary

Highly motivated and results-driven professional with experience in collections, team leadership, and performance management. Recognized for excellent communication skills, attention to detail, and ability to achieve targets in high-pressure environments. Seeking an opportunity to leverage my skills and experience to contribute to the growth and success of a dynamic organization.

Overview

1
1
year of professional experience

Work History

Senior Team Leader

Pay Me
04.2023 - Current
  • Handing the Portfolio of 30+ DPD
  • Handling In-House Collection Team of callers along with the Agency FOS also.
  • Managed a team of 10 Team Leaders to consistently meet daily, weekly, and monthly performance targets
  • Conducted weekly performance reviews with Team Leaders, providing feedback and assessing their progress
  • Oversaw the performance appraisal process (APR) for Team Leaders
  • Handled interactions with agencies and conducted regular agency performance reviews.
  • Ensuring the adherences to the Banking standards Prescribed for the collection and maintain the decency against RBI guidelines with proper adherence of COC
  • Ensures strictly Control Point- Awareness Calling, Skip Tracing process, Quality collection, Fresh bounces
    tracking and resolving the non-starter customers.
  • Sending Cases to Legal for Suspected fraud or Intention issue customer for filing Police complaints along
    with Legal Notices
  • Doing Agency follow up with FOS team In order to assist them to crack high value customer.
  • Raising the settlement shared by the backend team.
  • Regular client meet in order to resolve the client queries, Disputes in against the statements in field
  • Conducing the Audit Dip check On Collections and follow up with the customer.
  • Ensuring the conversion of settlement in following month is maximum.
  • Preparing the strategies of collection for Monthly, Quarterly and Annually.
  • Preparing daily MIS of Collection and drop happening in terms of value given to the terms
  • Team Management, Roster & Shift Management and Performance Appraisals constituted the other prime
    responsibilities
  • • Responsible for setting the Manager’s expectation, while showing them the bigger picture which translates
    into more Collection/ Revenue.

Team Leader

Pay Me
  • Managed a team of 25 members to consistently achieve daily, weekly, and monthly performance targets
  • Conducted regular performance reviews, coaching sessions, and provided constructive feedback to team members to enhance their performance
  • Analyzed data, identified trends, and made actionable recommendations to improve team performance and efficiency
  • Maintained positive relationships with clients, vendors, and other stakeholders to ensure smooth operations and foster collaboration.

Junior Team Leader

Payme
  • Supported the Team Leader in managing a team of 45 members, ensuring smooth operations and effective communication
  • Conducted comprehensive training sessions for new team members, covering policies, procedures, and best practices to facilitate their integration into the team
  • Performed quality checks on team member performance, offering constructive feedback and guidance for improvement to maintain high standards
  • Assisted in data analysis and reporting on team performance, contributing valuable insights to drive decision-making and enhance productivity.

Collection Executive

Payme
  • Contacted customers to collect outstanding debts and negotiated suitable payment plans, demonstrating strong communication and negotiation skills
  • Maintained precise records of customer interactions and payment details to ensure accuracy and transparency in debt collection processes
  • Collaborated with various departments to effectively resolve customer issues and inquiries, fostering a cohesive and customer-centric approach to problem-solving
  • Received the Best Employee of the Year award for surpassing performance targets and consistently delivering exceptional customer service, highlighting dedication and excellence in the role.

Education

Intermediate -

Bachelor of Computer Applications (BCA) - undefined

Sanskriti University

Skills

undefined

Accomplishments

  • Best Employee of the Year, Collection Executive, [2021 -22]
  • Best Team Leader of the Month, Pay Me, [Jan-2023]
  • Best Team Leader of the Year, Pay Me, [2022 -23]

Timeline

Senior Team Leader

Pay Me
04.2023 - Current

Team Leader

Pay Me

Junior Team Leader

Payme

Collection Executive

Payme

Intermediate -

Bachelor of Computer Applications (BCA) - undefined

Sanskriti University

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Manish YadavSenior Team Leader