MANISHA
FEROZEPUR
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. . Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
ASSITANT MANAGER
BANK OF INDIA
03.2022 - Current
- Working as a credit incharge .
- Scrutiny of loan applications received from the borrowers
- Entering the details in the system and checking the correctness of the details entered in the system
- Follow up of recovery
- Clarification of the queries received from the borrowers
- Taking up the matter with lawers in case of time barred accounts
- Inspection of the units of the borrowers
- Stock verification
- creasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- To ensure to maintain TAT for all the advances by continuously monitoring the overall progress of the proposal.
ASSITANT MANAGER
BANK OF INDIA
01.2021 - 03.2022
- Planning and coordinating administrative procedures and systems and devising ways to streamline processes
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Sell banking products and services to customers.
- arget and capture customers to increase banking business. .
ASSISTANT MANAGER(ADMIN-INCHARGE)
BANK OF INDIA
04.2019 - 01.2021
- Enforced quality assurance protocols to deliver ideal customer experiences.
- smooth running of the of administrative function and of the team
- contribute to training and development of the team
- achieve maximum profitability and growth in accordance with organisation plans
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
OFFICER ADMIN INCHARGE
BANK OF INDIA
11.2018 - 04.2019
- overseeing a bank's daily operations, including customer service, transactions, loans and other services and adherence to the organisation's regulations and policies.
OFFICER
BANK OF INDIA
11.2018 - 11.2018
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Handled customer inquiries and suggestions courteously and professionally.
CLERICAL
BANK OF INDIA
07.2015 - 10.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- verification of vernacular signatures / endorsements
- Countersigning cheques, drafts (on selves or correspondence), payment orders, deposit receipts etc.
- Clearing Chq's
- Managing Cash Tellers
Education
Bachelor of Technology - Computer Science
Rayat Bahra Institute of Engg, And Nano Technology
Hoshiarpur04.2012
Diploma in Computer Sceince - Computer Science
Govt. Polytechnic College Jalandhar
Jalandhar05.2009
No Degree - Matric
Govt. Sr. Sec School
Jaja Hoshiarpur03.2006
Skills
- Business Administration
- Staff Management
- Effective Selling Techniques
- Customer Relationship Management
- Managing Multiple Tasks
- Proficency in work
- Good in Handling Customer Grievances
- Computer Proficiency
- Active Listening
Timeline
ASSITANT MANAGER
BANK OF INDIA
03.2022 - Current
ASSITANT MANAGER
BANK OF INDIA
01.2021 - 03.2022
ASSISTANT MANAGER(ADMIN-INCHARGE)
BANK OF INDIA
04.2019 - 01.2021
OFFICER ADMIN INCHARGE
BANK OF INDIA
11.2018 - 04.2019
OFFICER
BANK OF INDIA
11.2018 - 11.2018
CLERICAL
BANK OF INDIA
07.2015 - 10.2018
Bachelor of Technology - Computer Science
Rayat Bahra Institute of Engg, And Nano Technology
Diploma in Computer Sceince - Computer Science
Govt. Polytechnic College Jalandhar
No Degree - Matric
Govt. Sr. Sec School
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