Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

Manisha

Singrauli

Summary

A highly motivated and skilled professional with over 5 years of experience in logistics, customer service, and client relations. Proven ability to manage key accounts, deliver exceptional service, and resolve complex issues in fast-paced environments. Seeking to contribute my expertise with an organization that will allow me to use my skills, experience, hard work and willingness to benefit personal and organizational growth.

Overview

5
5
years of professional experience

Work History

Key Account Executive

Smartr Logistics
10.2022 - 04.2023
  • Managed logistics operations and client communications for prominent clients such as Nimbus, Zenith Drinks, Weg World Enterprises, and ShipEase.
  • Led end-to-end supply chain management, from pick-up to delivery, ensuring on-time and cost-effective services.
  • Proactively identified and solved client issues, maintaining a 95%+ client satisfaction rate.
  • Generated detailed reports on performance metrics, tracking and optimizing logistics flow.

Customer Care Representative

FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd
09.2019 - 01.2022
  • Assisted customers with tracking, shipment inquiries, and issue resolution, ensuring smooth and timely deliveries.
  • Acted as a liaison between customers and internal teams, improving communication and minimizing delays.
  • Contributed to the achievement of departmental KPIs, handling an average of 70 + cases per day.
  • Fostered positive customer relationships, leading to a notable increase in customer retention rates.

Executive – Client Servicing

Infocom Network Ltd.
01.2018 - 08.2019
  • Managed and nurtured B2B client relationships, ensuring excellent service and support across various touchpoints.
  • Delivered training on digital services and solutions, increasing customer engagement and satisfaction.
  • Acted as a primary point of contact for all client concerns, ensuring fast and effective resolution.

Independent Associate Member

Herbalife International
07.2018 - 11.2018
  • Promoted health and wellness products and educated customers on personalized nutrition solutions.
  • Conducted one-on-one consultations to guide clients towards achieving their fitness and wellness goals.
  • Built a strong client base and contributed to achieving sales targets through networking and referral.

Education

Bachelor of Science -

SGRR PG College
Dehradun
01-2015

Intermediate (12th Standard) -

KV ITBP School
Dehradun, Uttarakhand
01-2012

High School (10th Standard) -

KV ITBP School
Sarahan, Himachal Pradesh
01-2010

Skills

  • Key Account Management
  • Customer Relationship Management (CRM)
  • Logistics & Supply Chain Coordination
  • Operational Coordination, Problem Resolution & Conflict Management
  • Data Entry & Record Keeping
  • Microsoft Office Suite (Word, Excel)
  • Effective Communication & Negotiation Skills
  • Time Management & Prioritization
  • Computer Skills - MS Word, MS Excel, Email Management, Web Browsing
  • Typing Speed – 35-40 wpm

Hobbies and Interests

  • Listening music
  • Watching comedy shows
  • Teaching
  • Travelling

Languages

  • Hindi
  • English

Personal Information

  • Father's Name: Late Sh. Shyam Lal Titiyal
  • Date of Birth: 03/25/95
  • Nationality: Indian
  • Marital Status: Married

Timeline

Key Account Executive

Smartr Logistics
10.2022 - 04.2023

Customer Care Representative

FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd
09.2019 - 01.2022

Independent Associate Member

Herbalife International
07.2018 - 11.2018

Executive – Client Servicing

Infocom Network Ltd.
01.2018 - 08.2019

Bachelor of Science -

SGRR PG College

Intermediate (12th Standard) -

KV ITBP School

High School (10th Standard) -

KV ITBP School

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Manisha