Manisha Arora
Gurugram,HR
Summary
Dynamic PMP certified Program Manager & Team Lead with a proven track record of 14+ years, excelling in program management and stakeholder engagement. Adept at utilizing JIRA and Confluence for project tracking, I drive successful project outcomes while fostering team development and managing budgets effectively. Committed to enhancing operational efficiency through data-driven analysis.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Technical Lead
Infinite Computer Solutions
05.2023 - Current
- Establishing project schedule using standard project management process and approach.
- Identifying and managing project dependencies and managing day to day Operational aspects of project and scope.
- Ensuring every new release is deployed on time.
- Reviewing bug fixes prepared by the development team before sharing with the client.
- Tracking of project activities and Identifying requirements and project schedule risks.
- Performing VA Scans and preparing Report of every release of the Product in Confluence. Ensuring all the BUGS are updated in JIRA and closely monitored the fixing of bugs issues by following it up with the development Team.
- Using PM Tools like JIRA for tracking the Project Roadmap with help of Kanban Board
- Ensuring project documents are complete and stored properly on JIRA and Confluence.
- Effectively facilitating team and client meetings.
- Managed diverse technical projects through process change, improvements and roll-outs.
Operations Readiness Manager
Ericsson Global India
10.2019 - 04.2023
- Managed projects for Integration of Nodes ( Core/ RF/Transmission) with OSS and ensuring connectivity with Automation Tools and smooth handover to Operations.
- Managed teams including Product Owners ,SA ,developers ,PAM , Sponsor, Client and their requirements for driving strategic projects .
- Track status of the projects and report daily, weekly, monthly, and quarterly progress to key stakeholders.
- Managed interdependencies between agile teams.
- Worked with Product Owners to support short and long-term planning, ensuring a healthy work backlog and execution planning.
- Worked closely with stakeholders/clients, for understanding the system’s functional and non- functional requirements for right implementation of the project requirements.
- Kept key stakeholders informed about project progress. Build relationships with program and cross-functional teams to drive project goals. Worked with stakeholders to ensure customer needs are met .
- Managed relationship with Client and Stakeholders.
- Managed risks closely and implemented appropriate response to minimize risks.
- Defined roles and responsibilities of the team to determine clear deliverables.
- Kept the project team well-informed and keeping effective communication and update with stakeholders lead to reduce project risks .
- Provided regular project updates to management on project status including risk mitigation plan.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
Senior Engineer
Ericsson Global India
06.2014 - 09.2019
- Performed SCFT and CAT of new sites and their acceptance in the Network.
- Monitored Network KPI’s and providing improved plan to customer with physical, feature and parameter recommendations.
- Enhanced North India’s telecom infrastructure by redesigning 2G, 3G RF frequencies.
- Conducted audits on network features and capacities.
- Implemented security scanning on the NOC elements and solutions to fix network
- vulnerabilities and firewall policies .
- Ensured consistent RAN performance in NOC Operations utilizing extensive field knowledge.
- Recommended KPI enhancement strategies and testing protocols.
- Managed engineering projects from start to finish, ensuring work was carried out within set time .
- Prepared detailed reports and presentations to communicate project status and results to senior management and clients.
- Conducted risk assessments to add control measures, creating safer environment.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
Engineer
Ericsson Global India
04.2010 - 12.2015
- Performed Frequency and Neighbor planning(for North India), auditing and retuning of GSM Networks for Bharti Customer.
- Independently Lead all the Automated Frequency Planning Projects for BhartiCircles.
- Shared Physical & ParameterOptrimisation recommendations for implementation.
- Removed of Inconsistencies in N/w and and sharing post results of N/w KPI’S with Customer.
- Recommended new feature Implementation , monitored KPI’S post implementation and shared Improvement Planwith Customer.
- Made use of Tools like MapInfo and Gladiator to find out the cause of issues in N/w and recommending possible solutions for improvement of Network KPI's.
- Performed Capacity and quality audits for Bharti Network
Education
Bachelor of Technology - Electronics And Communication
Punjab Technical University
Chandigarh05-2009
Skills
- Data-driven business analysis
- Functional requirements evaluation
- Team development
- Program management expertise
- Stakeholder and Vendor Management
- Budget and scope coordination
- Proficient in agile frameworks
- Jira and Confluence
- Proficient in OSS, BSS, and BI
- Statistical analysis
Certification
- PMI-PMP
- PMI-Basics of Scrum
- PMI-Genrative AI overview for PM’s
- Ericsson-BUGS
- Ericsson-IP
Timeline
Senior Technical Lead
Infinite Computer Solutions
05.2023 - Current
Operations Readiness Manager
Ericsson Global India
10.2019 - 04.2023
Senior Engineer
Ericsson Global India
06.2014 - 09.2019
Engineer
Ericsson Global India
04.2010 - 12.2015
Bachelor of Technology - Electronics And Communication
Punjab Technical University
Similar Profiles
JANANI BHARATHWAJJANANI BHARATHWAJ
Test Manager (Client: Nokia) at Infinite Computer SolutionsTest Manager (Client: Nokia) at Infinite Computer Solutions
Jayvis RaysideJayvis Rayside
FioS Field Technician/IT Technical Support Specialist at Infinite Computer SolutionsFioS Field Technician/IT Technical Support Specialist at Infinite Computer Solutions
Poojitha Mithra SingamsettyPoojitha Mithra Singamsetty
Incident Manager at Infinite Computer SolutionsIncident Manager at Infinite Computer Solutions