Singing,Dancing,Listening Music,Reading Stories
MANISHA B
Sales & Operations
Coimbatore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operation Analyst
BYJU'S - Think & Learn Private Limited
Bangalore
06.2022 - 07.2023
- Developed written documents and reports related to programs and operations.
- Determined and developed algorithms to improve and optimize operational processes.
- Formulated mathematical or simulation models of problems, relating constants and variables, conflicting objectives and related numerical parameters.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Presented results of mathematical modeling and data analysis to management or other end users.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
Senior Business Development Associate
BYJU'S - Think & Learn Private Limited
Coimbatore
02.2021 - 06.2022
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new, and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Exceeded target individual average revenue goals year over year.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Used SalesForce to handle current portfolio and prospective leads.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Managed financial, operational and human resources to optimize business performance.
Senior Sales Officer
D'Decor
Coimbatore
07.2018 - 04.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed and implemented account management plans to establish customer satisfaction.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Customer Relationship Officer
Park Avenue - Retail Hub Solutions
Coimbatore
08.2017 - 07.2018
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Worked with clients to address and respond to client and partnership management issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained statistical database of customers using ZOHO for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Made customers aware of current and new programs and services.
Fashion Consultant
Van Heusen - Adecco
Coimbatore
06.2016 - 08.2017
- Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Proposed accessories to complete outfits and complement clothing choices.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Performed personal shopping functions on behalf of customers.
- Monitored security and prevented loss of valuable merchandise.
- Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise.
- Merchandised store inventory in seasonal and brand displays.
- Stayed on top of current fashion trends and revamped stock according to updates.
Education
Bachelor of Science - Costume Designing And Fashion
Sri Krishna Arts And Science College
Coimbatore 06.2013 - 05.2016
High School Diploma -
Seventh Day Adventist Matric Hr.Sec.School
Coimbatore 03.2012 - 04.2013
GED -
Seventh Day Adventist Matric.Hr.Sec.School
Coimbatore 06.2010 - 04.2011
Skills
Mainframe environments
Microsoft Access
Microsoft SharePoint
Microsoft Word
Analytical and Critical Thinking
Training and Development
Cross-functional teamwork
Interests
Timeline
Operation Analyst
BYJU'S - Think & Learn Private Limited
06.2022 - 07.2023
Senior Business Development Associate
BYJU'S - Think & Learn Private Limited
02.2021 - 06.2022
Senior Sales Officer
D'Decor
07.2018 - 04.2019
Customer Relationship Officer
Park Avenue - Retail Hub Solutions
08.2017 - 07.2018
Fashion Consultant
Van Heusen - Adecco
06.2016 - 08.2017
Bachelor of Science - Costume Designing And Fashion
Sri Krishna Arts And Science College
06.2013 - 05.2016
High School Diploma -
Seventh Day Adventist Matric Hr.Sec.School
03.2012 - 04.2013
GED -
Seventh Day Adventist Matric.Hr.Sec.School
06.2010 - 04.2011