Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

MANISHA B

Sales & Operations
Coimbatore

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Operation Analyst

BYJU'S - Think & Learn Private Limited
Bangalore
06.2022 - 07.2023
  • Developed written documents and reports related to programs and operations.
  • Determined and developed algorithms to improve and optimize operational processes.
  • Formulated mathematical or simulation models of problems, relating constants and variables, conflicting objectives and related numerical parameters.
  • Conducted research and analysis to develop model-based solutions to complex operational problems.
  • Presented results of mathematical modeling and data analysis to management or other end users.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.

Senior Business Development Associate

BYJU'S - Think & Learn Private Limited
Coimbatore
02.2021 - 06.2022
  • Developed business pipeline using cold and warm techniques.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Exceeded target individual average revenue goals year over year.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Managed financial, operational and human resources to optimize business performance.

Senior Sales Officer

D'Decor
Coimbatore
07.2018 - 04.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Developed and implemented account management plans to establish customer satisfaction.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Customer Relationship Officer

Park Avenue - Retail Hub Solutions
Coimbatore
08.2017 - 07.2018
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Worked with clients to address and respond to client and partnership management issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained statistical database of customers using ZOHO for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Made customers aware of current and new programs and services.

Fashion Consultant

Van Heusen - Adecco
Coimbatore
06.2016 - 08.2017
  • Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
  • Drove brand awareness by organizing display setups and assisting in merchandising.
  • Proposed accessories to complete outfits and complement clothing choices.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
  • Performed personal shopping functions on behalf of customers.
  • Monitored security and prevented loss of valuable merchandise.
  • Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise.
  • Merchandised store inventory in seasonal and brand displays.
  • Stayed on top of current fashion trends and revamped stock according to updates.

Education

Bachelor of Science - Costume Designing And Fashion

Sri Krishna Arts And Science College
Coimbatore
06.2013 - 05.2016

High School Diploma -

Seventh Day Adventist Matric Hr.Sec.School
Coimbatore
03.2012 - 04.2013

GED -

Seventh Day Adventist Matric.Hr.Sec.School
Coimbatore
06.2010 - 04.2011

Skills

Mainframe environments

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Interests

Singing,Dancing,Listening Music,Reading Stories

Timeline

Operation Analyst

BYJU'S - Think & Learn Private Limited
06.2022 - 07.2023

Senior Business Development Associate

BYJU'S - Think & Learn Private Limited
02.2021 - 06.2022

Senior Sales Officer

D'Decor
07.2018 - 04.2019

Customer Relationship Officer

Park Avenue - Retail Hub Solutions
08.2017 - 07.2018

Fashion Consultant

Van Heusen - Adecco
06.2016 - 08.2017

Bachelor of Science - Costume Designing And Fashion

Sri Krishna Arts And Science College
06.2013 - 05.2016

High School Diploma -

Seventh Day Adventist Matric Hr.Sec.School
03.2012 - 04.2013

GED -

Seventh Day Adventist Matric.Hr.Sec.School
06.2010 - 04.2011

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MANISHA BSales & Operations