MANISHA BHATT

Profile Summary An erudite professional offering 5 years of experience in diverse fields Proficient in managing the quality operations on day-to-day basis, conducting work study and ensuring proper yields and quality of services Incisive acumen in driving and supporting the implementation of quality management systems for enhancing product & process quality, as well as for reducing costs A keen implementer, capable of defining and communicating policies, procedures & standards throughout the organization Conferred with: o Top Contributor Award in the Data flow. o Wall of Fame Award while working with Concentrix o Shining Star Award data flow Competency in analyzing existing processes and introducing & managing organizational changes to enhance organizational effectiveness and employee commitment & morale Excellent communication & interpersonal skills with strong analytical, team building, problem-solving and organizational capabilities Team based management style coupled with the zeal to drive visions into reality Career Timeline Core Competencies Quality Assurance Client Servicing Audits & Inspections Safety Operations Team Management Reporting & Documentation Administration Operations Management Achievement-driven, high-energy professional targeting assignments in Quality Auditing/ Administration/ Relationship Management within BPO/KPO/E-Commerce Industry Location Preference: Gurugram

• Collaborated with team of 12 in the development of Water Purifier Launch.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 12 staff members.
• Resolved product issue through consumer testing.