Manisha Biswal

• Process vendor domestic and international invoices accurately and within specified timelines to prevent late payment penalties.
• Ensure compliance with legal and company-specific regulations in all aspects of vendor bill payments.
• Share courier reconciliation reports with partners in a timely manner.
• Handle dispute resolution by investigating discrepancies, coordinating with stakeholders, and ensuring the timely resolution of financial conflicts.
• Manage monthly provisioning and conduct Provision vs. Actualization analysis at month-end.
• Upload invoices and credit notes into the system, and ensure 100% adherence to credit period policies for courier payouts.
• Perform reconciliation, and ensure timely closure of outstanding balances.
• Conduct half-yearly balance confirmations for active couriers.
• Oversee NDC (No Dues Certificate) closures every quarter, and confirm fiscal year-end balances.
• Perform data quality assessments to validate accuracy, completeness, and consistency.
• Address audit requirements promptly, and ensure compliance with audit processes.
• Collaborate with the various teams to identify and resolve financial challenges, ensuring smooth cross-functional coordination.
• Prepare and present monthly review reports to management, providing insights into financial performance and key operational metrics.

• Work on dispute resolution across pre-billing and post-billing stages.
• Conduct quality checks (QC) for dispute resolution processes.
• Approve Credit Notes (CN) for post-dispute settlements.
• Analyze and resolve weight discrepancies between carrier and seller-reported weights.
• Profile and correct weight inconsistencies.
• Rework disputes related to weight, rate, and zone mismatches.
• Communicate weight disputes to respective couriers and ensure resolution through regular follow-ups.
• Arrange and upload sorter images into the system for validation and documentation.
• Address and resolve escalations from Key Account Managers (KAM) and Customer Support (CS) related to dispute resolutions.
• Implement client retention strategies by collecting feedback and enhancing customer experience.
• Develop and maintain Billing SOPs for enterprise customers.
• Prepare and reconcile internal MIS reports and invoices for accuracy and transparency.
• Create PowerPoint presentations on dispute case studies and client retention strategies for top-tier customers.
• Manage debtor follow-ups for both normal and disputed/legal cases.
• Prepare and share legal sheets via email for record-keeping and compliance.
• Investigate and resolve all seller disputes while ensuring timely follow-ups.
• Perform thorough reconciliation of accounts to maintain financial accuracy.
• Conduct internal operational follow-ups to ensure seamless debtor management.

• Handled all India debtor follow-ups, ensuring timely collections and resolution of outstanding payments.
• Managed nationwide KYC compliance, credit approval processes, and record maintenance.
• Coordinated month-end closing activities and vendor payments to ensure smooth financial operations.
• Oversaw sea and air freight billing processes, following up on invoices across India.
• Conducted account reconciliations to maintain financial accuracy.
• Provided management support by preparing MIS reports and handling tasks assigned by senior leadership.
• Maintained strong relationships with stakeholders to support business development and operational efficiency.

• AR follow-up: Managing debtors for all cases, including normal and disputed/legal.
• Payment accounting: Handling all transactions related to debtors, creditors, and inter-branch accounts.
• Banking: Uploading NEFT payments, sending for management approval, depositing cheques, making tally entries, and maintaining records.
• PD A/C: Entering terminal charges in tally.
• Billing & Job Creation: Managing billing and job creation for customers, vendors, and international agents.
• Petty Cash: Handling petty cash transactions with tally entries.
• JRS: Entering transactions as per JRS and maintaining related files.
• Bank: Entering payment vouchers in tally, managing bank receipts, remittances, and reconciliations.
• TDS: Booking TDS entries.
• GST: Assisting with GST reconciliation and filing.
• KYC: Ensuring compliance and maintaining KYC records.
• CSR: Maintaining CSR payment files along with supporting bills.
• Other Functions: Assisting with administrative, HR, and IT-related tasks.
• Management Support: Preparing MIS reports and handling additional tasks assigned by senior management.

Internship – Airtel Retail Stores and Their Financial Process.

• Analyzed financial processes (POS, DCR, CTS, RECO, etc.). And conducted audits of financial and non-financial operations at Airtel retail stores.
• Maintained daily transaction reports for all stores, and monitored stock inventory records.
• Identified and resolved store-related issues through telephonic support, or on-site visits.
• Processed various store orders, including purchase orders, return orders, GRNs, and transfer orders, using Dynamics.
• Conducted audits of financial and non-financial processes to ensure compliance, and operational efficiency.
• Prepared monthly store performance reports, and presented insights to management.