Manisha Bomma
Goregaon (West)
Summary
Dynamic and motivated professional eager to leverage knowledge and skills within a reputable organization. Committed to gaining a comprehensive understanding of industry practices while taking on responsibilities that drive success. Passionate about contributing to team goals and fostering a collaborative environment. Prepared to embrace new challenges and deliver impactful results through dedication and innovation.
Overview
8
8
years of professional experience
Work History
Assistant Manager CRM
Illusion Dental Lab
2024.06 - Current
- Cultivated and strengthened relationships with doctors and clinic teams as Key Account Manager.
- Managed CRM team activities, fostering an environment that promotes daily operational efficiency.
- Monitored and coordinated case registration tracking and delivery to uphold operational efficiency.
- Oversaw service level monitoring to drive operational efficiency. Resolved escalations effectively to uphold client relationships. Championed improvements to optimize service processes.
- Analyzed CRM data and presented performance updates to senior management for strategic decision-making.
- Coordinated urgent case management and established follow-up protocols with medical professionals.
- Supported team in meeting production deadlines while maintaining quality standards and accuracy.
Team Leader / Assistant Manager
Concentrix Daksh Business Services Pvt. Ltd.
2023.09 - 2024.03
- Oversaw team performance and development to align with business strategy. Championed initiatives to reach break-even and profitability targets. Drove client satisfaction by enhancing service quality and ensuring timely project delivery.
- Synthesized data into structured reports for clients and management, covering daily, weekly, and monthly performance metrics.
- Monitored project deliverables to consistently meet and exceed client expectations.
- Led team in achieving operational targets through effective communication and process optimization.
- Streamlined communication and collaboration among departments to achieve shared objectives.
- Conducted targeted recruitment to identify and onboard suitable candidates for process roles.
Team Leader
Teleperformance
2021.10 - 2023.08
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with Clients and customers through a positive attitude and attentive response
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions
- Worked closely with high-profile customers needing special assistance to resolve complaints (grievance case) and develop customized solutions meeting unique requirements
- Led regular team meetings to keep sales personnel motivated with tips, techniques
Customer Service Executive
Call to connect
2020.02 - 2021.10
- Manage the escalation desk
- Solve queries (grievance cases) of customers
- Solve queries, calls & mails
- Coordinate with customers to update information and help them solve
Customer Service Executive
Concentrix Daksh Business Services Pvt. Ltd.
2018.02 - 2019.12
- Solve queries of customers through inbound calls
- Upsell the Mutual Funds, Life Insurance Products
- Coordinate with customers to update information and help them solve
Education
M.Sc. - I.T
Vivek College of Commerce
Goregaon (West)B.Sc. - I.T
M.V.M - Degree College Of Commerce & Science
Andheri (West)Science
Sanskardham Junior College of Science
Goregaon (West)SSC - undefined
Bangur Nagar Vidya Bhawan & Junior College
Goregaon (West)Skills
- Skilled in using Microsoft Office applications
- Strong organizational skills
- Team development
- Customer service
- Staff training and development
- Conflict resolution
- Customer relationship management (CRM)
- Strategic planning
Languages Known
English
Hindi
Telugu
Marathi
Timeline
Assistant Manager CRM
Illusion Dental Lab
2024.06 - Current
Team Leader / Assistant Manager
Concentrix Daksh Business Services Pvt. Ltd.
2023.09 - 2024.03
Team Leader
Teleperformance
2021.10 - 2023.08
Customer Service Executive
Call to connect
2020.02 - 2021.10
Customer Service Executive
Concentrix Daksh Business Services Pvt. Ltd.
2018.02 - 2019.12
B.Sc. - I.T
M.V.M - Degree College Of Commerce & Science
Science
Sanskardham Junior College of Science
SSC - undefined
Bangur Nagar Vidya Bhawan & Junior College
M.Sc. - I.T
Vivek College of Commerce
Personality Traits
- Client relationship management
- Problem-solving ability
- Team coordination