Manisha Dahra
Travel Sales Consultant
Delhi,Delhi
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
12
12
years of professional experience
22
22
years of post-secondary education
Work History
Travel Sales Consultant
Southall Travel ( Onkar Infotech )
Gurugram , Haryana
2014.02 - 2021.09
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Customer Care Executive
Inter-Globe Technologies
Gurugrm , Haryana
2012.01 - 2014.01
- Coordinated timely responses to online customer communication and researched complex issues.
Customer Service Representative
Kingfisher Airlines (Bird Infotech Services )
Gurugram , Haryana
2010.08 - 2011.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Executive
Make My Trip ( Intelenet Global Services Pvt. Ltd.)
Gurugram , Haryana
2010.01 - 2010.08
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Travel Consultant
St. Thomas Tour & Travel
Delhi , Delhi
2008.07 - 2009.04
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
High School Diploma -
Sarvodaya Girls Sr Sec School
Krishna Nagar 2003.04 - 2004.07
High School Diploma -
Sarvodaya Girls Sr Sec School
Krishna Nagar Delhi 2005.04 - 2006.03
Associate of Arts - Bachelor of Arts
EIILM University
Sikkim 2009.07 - 2012.06
MBA - Human Resources And Travel & Tourism Management
National Institute of Management Solutions
Delhi 2012.04 - 2015.09
Air Travel Fares And Ticketing - Travel And Tourism
YMCA
New Delhi` 2008.03 - 2021.05
Language - English For Excellence - Primer
NIIT
New Delhi 2006.05 - 2006.08
Keep Talking Module 1 - English Education
British Council
Delhi 2009.11 - 2009.12
Skills
Company guidelines and procedures
undefinedTimeline
Travel Sales Consultant
Southall Travel ( Onkar Infotech )
2014.02 - 2021.09
MBA - Human Resources And Travel & Tourism Management
National Institute of Management Solutions
2012.04 - 2015.09
Customer Care Executive
Inter-Globe Technologies
2012.01 - 2014.01
Customer Service Representative
Kingfisher Airlines (Bird Infotech Services )
2010.08 - 2011.07
Customer Service Executive
Make My Trip ( Intelenet Global Services Pvt. Ltd.)
2010.01 - 2010.08
Keep Talking Module 1 - English Education
British Council
2009.11 - 2009.12
Associate of Arts - Bachelor of Arts
EIILM University
2009.07 - 2012.06
Travel Consultant
St. Thomas Tour & Travel
2008.07 - 2009.04
Air Travel Fares And Ticketing - Travel And Tourism
YMCA
2008.03 - 2021.05
Language - English For Excellence - Primer
NIIT
2006.05 - 2006.08
High School Diploma -
Sarvodaya Girls Sr Sec School
2005.04 - 2006.03
High School Diploma -
Sarvodaya Girls Sr Sec School
2003.04 - 2004.07
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