Manisha Dahra
Travel Sales Consultant
Delhi,Delhi
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
12
12
years of professional experience
22
22
years of post-secondary education
Work History
Travel Sales Consultant
Southall Travel ( Onkar Infotech )
Gurugram, Haryana
02.2014 - 09.2021
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Customer Care Executive
Inter-Globe Technologies
Gurugrm, Haryana
01.2012 - 01.2014
- Coordinated timely responses to online customer communication and researched complex issues.
Customer Service Representative
Kingfisher Airlines (Bird Infotech Services )
Gurugram, Haryana
08.2010 - 07.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Executive
Make My Trip ( Intelenet Global Services Pvt. Ltd.)
Gurugram, Haryana
01.2010 - 08.2010
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Travel Consultant
St. Thomas Tour & Travel
Delhi, Delhi
07.2008 - 04.2009
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
High School Diploma -
Sarvodaya Girls Sr Sec School
Krishna Nagar 04.2003 - 07.2004
High School Diploma -
Sarvodaya Girls Sr Sec School
Krishna Nagar Delhi 04.2005 - 03.2006
Associate of Arts - Bachelor of Arts
EIILM University
Sikkim 07.2009 - 06.2012
MBA - Human Resources And Travel & Tourism Management
National Institute of Management Solutions
Delhi 04.2012 - 09.2015
Air Travel Fares And Ticketing - Travel And Tourism
YMCA
New Delhi` 03.2008 - 05.2021
Language - English For Excellence - Primer
NIIT
New Delhi 05.2006 - 08.2006
Keep Talking Module 1 - English Education
British Council
Delhi 11.2009 - 12.2009
Skills
Company guidelines and procedures
undefinedTimeline
Travel Sales Consultant
Southall Travel ( Onkar Infotech )
02.2014 - 09.2021
MBA - Human Resources And Travel & Tourism Management
National Institute of Management Solutions
04.2012 - 09.2015
Customer Care Executive
Inter-Globe Technologies
01.2012 - 01.2014
Customer Service Representative
Kingfisher Airlines (Bird Infotech Services )
08.2010 - 07.2011
Customer Service Executive
Make My Trip ( Intelenet Global Services Pvt. Ltd.)
01.2010 - 08.2010
Keep Talking Module 1 - English Education
British Council
11.2009 - 12.2009
Associate of Arts - Bachelor of Arts
EIILM University
07.2009 - 06.2012
Travel Consultant
St. Thomas Tour & Travel
07.2008 - 04.2009
Air Travel Fares And Ticketing - Travel And Tourism
YMCA
03.2008 - 05.2021
Language - English For Excellence - Primer
NIIT
05.2006 - 08.2006
High School Diploma -
Sarvodaya Girls Sr Sec School
04.2005 - 03.2006
High School Diploma -
Sarvodaya Girls Sr Sec School
04.2003 - 07.2004
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