Manisha Dalai
Bhubaneswar
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2
2
years of professional experience
Work History
Deputy Manager( Platform Product Manager)
ICICI Bank
08.2022 - Current
- Delivering end-to-end digital solutions for InstaBIZ - ICICI Bank's Business Banking App with 1Mn+ platform users.
- Responsible for creating tasks and writing stories in JIRA, managing releases, backlog management, prioritizing user stories, creating acceptance criteria, and driving testing and delivery; working directly with product owners, system engineers, developers, and customers
- Monitor Playstore/AppStore ratings, respond to the comments, emails and analyze user feedback to shape future strategies
- Handling live issues related to InstaBIZ and providing within TAT resolution to the customers, which helps in increasing the overall NPS and rating of the, which in turn establishes trust among the customers and maintains the brand value.
- Monitoring the performance of products and platform up-time using tools like Google Analytics and Dynatrace to understand and improve user experience.
- Analyze customer funnels to understand drop points, and insights and recommend solutions.
- Design and develop CA servicing projects for ease of customers.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Pursued every opportunity to learn about InstaBIZ platform at all levels and improve team member support.
- Enhanced supervisory and leadership abilities by working closely with supervisors.
- Conferred with customers each day to maintain a current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Analyzed metrics to measure product performance.
- Maintained, documented, and presented progress reports to leaders.
Education
M.Tech - Industrial Automation and Robotics
Manipal Institute of
Technology
B.Tech - Mechanical Engineering
College of Engineering And Technology
Skills
- Product Management
- Analytics
- Mobile Banking
- Root Cause Analysis
- Market Analysis
- Usability Testing
- Leadership
- Business Requirements
- Negotiation
- Problem Solving
- Teamwork
- Critical Thinking
- Requirements Analysis
- Customer Experience
- Management
- Influence Stakeholders
- Written Communication
- Product Roadmapping
- Requirements Analysis
- Customer Experience
- Management
- Influence Stakeholders
- Written Communication
- Product Roadmapping
Accomplishments
- Awarded for streamlining the entire store management process of InstaBIZ end-to-end, to provide a response to the customer's queries and resolve the real-time issues faced by them within TAT and improve the NPS of the app. This helped in increasing the NPS of the app by 20%.
- Awarded for live issues management for the InstaBIZ platform, which involves closing the live issues within TAT by going deep into the root cause and coordinating with various teams to resolve the customer issue as per requirement. Also, focusing on customer issues has helped in increasing the user experience of the app, as per their feedback, which plays a critical role in the overall growth of the app.
Timeline
Deputy Manager( Platform Product Manager)
ICICI Bank
08.2022 - Current
M.Tech - Industrial Automation and Robotics
Manipal Institute of
Technology
B.Tech - Mechanical Engineering
College of Engineering And Technology
Similar Profiles
Edison Ravi KoilpillaiEdison Ravi Koilpillai
IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
SANTOSH GUPTASANTOSH GUPTA
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))
ASSAD ULLA KHANASSAD ULLA KHAN
Team Leader (Banking Process) Multi Products at ICICI BankTeam Leader (Banking Process) Multi Products at ICICI Bank
SHAKTIPRASAD MISHRASHAKTIPRASAD MISHRA
Project Associate-I at BRIC-Institute of Life SciencesProject Associate-I at BRIC-Institute of Life Sciences