Manisha Gauri

• Developed & executed company wide Employee Engagement initiatives and maintained a high Employee Satisfaction Score of 4.04 and 4.06 out of 5 respectively for 2 years [Social Clubs, Internal & External Newsletter, Revamp of Leave System, Induction Deck (internal & external), Important day emails]
• Developed feedback mechanisms through 1:1 Pulse calls & Exit interviews. Designed & implemented strategies to convert feedback into tangible action points.
• Regular Performance reviews & Designed 'Jumpstart Plan' for Performance improvement & management wherein individual development plans were made after comprehensive training need analysis for employees.
• End-to-end planning & management of company Townhall events. 5 virtual & 1 onsite.
• Managed R&R for the organization through regular Monthly Star Awards & Quarterly Awards for best performance.
• Supported employees mental well being & managed Shorewise brand through critical times like the Pandemic & regional business process termination.
• Worked on Diversity & Inclusion initiatives.
• Developed Marketing Collaterals as per business requirement
• Change Management
• Succession Planning

• Analyzed problematic areas to provide recommendations and solutions.
• End to end Research & Development of Personality & Behavioral questionnaires for the product
• End to end Research & Development of Frameworks & models for Career Paths of various roles (Customer Service, Java, Python, Angular, ReactJS)
• End to end Research & Development of Psychometric test for Emotional Intelligence (Reliability - 0.75, Validity - 0.67)
• End to end Research & Development of Simulations & gamified tests for Customer Service
• Managed, mentored & counseled a fresher team member for the Research role
• Created and developed detailed work plans to meet business priorities and deadlines.
• Organized and analyzed primary and secondary research to understand industry, market and company trends.
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Implemented practices and procedures to reduce expenditures and increase savings.

• End-to-end development and delivery of Competency Frameworks, Questionnaires, Maturity Models, Development Plans and Scoring of Assessments for all Agile roles and more. (Product Owner, Scrum Master, Agile Leader, Development Team, DevOps, Agile Marketing, Agile Sales, Employee Engagement, iGrow Assessments)
• Primary Research on all Agile roles and responsibilities with Subject Matter Experts and Consultants.
• Managed all content requirements for all Assessments and the online tools of the company. (Emails, Description of the tool, Instructions for Assessment, etc.)
• Worked on the Design of various web-pages within the tool. (Description Page, Support Page, Micro-Report, PDFs of Competency Frameworks)
• Created HTML content for reports.
• Analysis of Assessment data.
• Consulting on Assessments with Stakeholders and Clients.

Marketer

• Worked with the Marketing team. (B2B and B2C)
• Managed all content requirements for Social Media Marketing (LinkedIn, Facebook, Google, Quora, YouTube, Reddit) for Lead generation through Organic Marketing.
• Managed the Blogs Page on the company website. (Writing, Publishing and Maintaining)
• Content Review for Marketing purposes.
• Conducted Market Research.
• Worked on the Design, Content, Development and Maintenance of the Company Website.
• Developed Marketing Collaterals. (Design and Content)
• Interacted with Customers for Feedback and subsequently developed Testimonial Blogs/Videos.

• Conducted Job-Satisfaction Survey (JSS) by Paul Spector
• The Job Satisfaction Survey is a 36 item, nine facet scale to assess employee attitudes about the job and aspects of the job
• Analyzed the results with the available Scoring Key and Scoring Interpretation
• Helped the Management and Employees understand the results.

• Managed end-to-end Recruitment Cycle for Intern and Full-Time Positions
• Created Job Descriptions
• Conducted Selection Interviews
• Posting Job/Internship vacancies and Sourcing Prospective Candidates from various Job Portals (Internshala, LinkedIn)
• Managed Employee and Intern Records and Documents
• Developed Templates of all necessary documents.