Manisha Gouda
Technical Information Specialist (Project Coordinator)
Pune,India
Summary
Performance-driven professional, known as a consistent team player with over 8.5 years of total experience in project management, technical writing (After Sales), capability building and coaching and exposure to various tools like MS Excel, Powerpoint, MS projects, Power BI, Arbortext Editor, Adobe photoshop and illustration. A sense of urgency, commitment and focus on the right priorities to develop solutions in a timely fashion. An effective communicator and a quick learner with skillsets like reasoning, analytical ability, adaptability, versatility, integrity, and willingness to go the extra mile to achieve the goal.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
Work History
Technical Information Specialist
John Deere India
Pune, Maharashtra
11.2017 - Current
- Handling all project management duties for over 20 stakeholders over 5 product lines and 4 factories
- Have maintained a strong relationship with key stakeholders and managed on-time delivery of projects by effective resource management and project planning
- Have supported in CI (Continuous Improvement), EPDP (Enterprise product development process) projects by managing global information development
- Defining the overall project strategy and executing the projects realizing the agreed content/deliverables, product quality, timeline, and budget
- Led projects and analyzed data to identify opportunities for improvement by maintaining and sharing lesson learnt register
- Proactive in managing dependencies, risks, and issues and conflict management
- Worked on process improvement projects with stakeholder collaboration and innovation.
- Delivery of global standard operator manuals, technical manuals, installation instructions, repair procedures, diagnostic procedures to be used by dealer technicians for John Deere Turf and Utility machines
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment
- Increased customer satisfaction by resolving report cards on time.
Assistant Manager
Mahindra and Mahindra Ltd
Pune, Maharashtra
07.2015 - 11.2017
- Prepared and published Technical Service Bulletins such as Technical Notes, Parts and Process Change notice to provide with upgraded designs or to resolve customer concerns for Customer care – Field Team
- Issued Recall notices to recall and retrofit a certain batch of vehicles with modified parts to prevent failure in advance
- Prepared Tekalerts, flash information issued for the dealer location when any specific issue is detected at a plant level and it also provides simple solutions to complex problems
- Released Dealer documentation related to all new product launch – NPI, PDI, NMF, Maintenance Schedule, Tools & Equipment, Key ordering process, Technical Support, Body Repair Rates etc.
Graduate Trainee (Project Coordinator)
Mahindra & Mahindra Ltd.
Mumbai, Maharastra
07.2014 - 07.2015
- Collating data to arrive at learning needs of individual
- Coordinate the delivery of functional and behavioral interventions
- Gather feedback from participants on effectiveness of interventions
- Conduct discussions with managers to understand development priorities of individuals, team, and organizations
- Creating Action Plans based on results and rolling out interventions to improve training levels
- Conducted more than 10 Induction programs for new employees in Sales and Customer Care
- Formulation and implementing E- learning & E- library for Automotive Division, Training Plan execution across bands
- Alternated training methods if the expected improvements were not reached.
Education
MBA - Operations
NMIMS Global Access School For Continuing Education
07.2020 - Current
B TECH - Mechanical
College of Engineering
07.2009 - 06.2013
Intermediate Education (12th) - Science
Kalinga Bharati Residential College
06.2007 - 05.2009
SSVM
06.1996 - 04.2007
Skills
Leading projects
Project lifecycles
Project planning and development
Resource management
Project Management
Decision making
Effective communication
Diagnostic authoring
Certification
CSPO – Scrum Alliance
Timeline
MBA - Operations
NMIMS Global Access School For Continuing Education
07.2020 - Current
Technical Information Specialist
John Deere India
11.2017 - Current
Assistant Manager
Mahindra and Mahindra Ltd
07.2015 - 11.2017
Graduate Trainee (Project Coordinator)
Mahindra & Mahindra Ltd.
07.2014 - 07.2015
B TECH - Mechanical
College of Engineering
07.2009 - 06.2013
Intermediate Education (12th) - Science
Kalinga Bharati Residential College
06.2007 - 05.2009
SSVM
06.1996 - 04.2007