Manisha Gupta
New Delhi
Summary
A Highly efficient and diligent multi-faceted professional with more than 11 plus years of experience. Expertise includes Administrative support & operations, Customer-facing solutions, Sales, Procurement, Business Development roles. Keen to find a challenging position with a successful and ambitious company that offers opportunities for career development & advancement.
Overview
15
15
years of professional experience
2014
2014
years of post-secondary education
Work History
COMMUNITY EXECUTIVE
Smart Works
Noida
04.2023 - Current
- Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT)
- Create a collaborative community environment among members through the community
- Mapping and managing the lifecycle of a client from the time of move-in to departure
- Understand customer demography and thereby custom develops the experiences of the clients, to ensure maximum usage of facilities, amenities, etc
- Understand data and be able to interpret business logic
- Renewals and expansions
- Ensure that buildings are fully operational, and processes are running smoothly
- End-to-end management of client relationships in respective centers
- Internal stakeholder management
- Oversee daily operations of housekeeping, pest control, and other soft services to ensure cleanliness, hygiene, and safety across region
- Develop and implement quality assurance measures to continuously improve service delivery
- Implement corrective actions to address any deficiencies in service quality
- Oversees building and grounds maintenance
- Ensures that the facility is clean and maintained according to company policy and procedures
- Monitor and analyze operational processes to identify areas for improvement
- Coordinate with different departments to ensure seamless communication and collaboration
- Manage day-to-day operational activities, such as inventory management, logistics, and supply chain operations
- Supervise a team of operational staff, providing guidance and support as needed
- Ensure compliance with regulatory standards and company policies
PROCURMENT COORDINATOR
Samann Trading
Maldives
02.2019 - 04.2022
- Company Overview: Maldives
- Develop the sourcing strategy, along with process for evaluating supplier potential and vendors internationally
- Identifying and developing relevant quality protocols and a system for managing quality on an ongoing basis
- Analyzing the marketplace to find the broadest of capable manufacturers globally who provide the best product cost, quality and delivery objectives- insuring maximum bottom-line impact
- Choosing a final suppliers including negotiating the best cost and contract terms
- Managing the supplier relationship on an ongoing basis including holding the supplier to quality and compliance requirements as administered by the company
- Developing negotiation strategies to deliver against business objectives and achieve sustainable relationships with suppliers
- This includes periodic rebidding to insure our costs remain competitive
- Partnering closely with cross functional teams including the retail teams, product compliance, trade compliance, finance, transportation and global suppliers to deliver on brand equity, net revenue and customer satisfaction
- In contact with Freight Forwarders for rate negotiation, shipment arrangement, loading and tracking .
- Keeping track of shipments which has already sailed out, railed out or reached the Clearance port.
- Coordinate with Finance Department for Arranging TT/LC payments of vendors.
- In regular touch with suppliers for product pricing, product ETD and new developments.
- New Product Development OR Conduct Market Research for Interesting Products
- Coordination with Sales and After Sales for re-stocking all items.
- Maldives
CUSTOMER RELATION & PROCUREMENT ASSOCIATE
Clinic Dermatech
New Delhi
09.2016 - 02.2019
- Company Overview: New Delhi
- Responsible to source negotiate and purchase materials from local vendors
- Evaluate vendor's quotation to ensure that they are in line with the technical and commercial specifications required for the project
- Evaluate supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements and expectation
- Visit Clinics for audits and client complaints
- Manage and train resources to ensure quality and consistency of service to customers
- Managing client relationships to build a reputation for excellent service and generate repeat business
- Negotiate and manage agreements through business contract process
- Identify and develop problem solving methodologies to resolve customer issues
CUSTOMER CARE EXECUTIVE
Kaya (India) Ltd.
New Delhi
07.2015 - 08.2016
- Company Overview: New Delhi
- Interfacing with clients at the front end of the clinic
- Handling billing at the front desk, reconciling of sales cash & petty cash
- Responsible for achieving share of the Sales revenue & Service Quality targets
- Handling rostering of team schedules, Inventory & Stock management
- Rack Daily expenses and prepare weekly, monthly and quarterly reports
- Organise and maintain the office filling system
- New Delhi
CUSTOMER CARE EXECUTIVE
Monsoon Salon
New Delhi
10.2013 - 07.2015
- Company Overview: New Delhi
- Manage office, maintain office supplies and equipment
- Maintaining Stock on Daily basis and give update to the staff what exactly we serve to the client (by giving product or service Knowledge)
- Responsible for achieving share of the Sales revenue & Service Quality targets of clinic
- Act as a point of contact among employees, clients and other parties
- New Delhi
GUEST ASSISTANT
Aman New Delhi (Unit of AMAN Resorts International)
New Delhi
01.2011 - 09.2011
- Managed front desk operations
- Attended to various guest enquiries, special assistance and room service requests from checked-in guests
- Responsible for reservation and upselling of rooms and another POS
GUEST SERVICES OPERATOR
The Grand Hotel
New Delhi
07.2010 - 12.2010
- Company Overview: New Delhi
- Handling guest calls at the Hotel's Communication center, Business Centre operations and Lobby assistance
- Daily reporting of call inflow at the hotel
- Creation of department wise call statistics reports
- New Delhi
Education
Bachelor of Arts -
DELHI UNIVERSITY
Diploma in Aviation & Hospitality - undefined
AIR HOSTESS ACADEMY
Skills
Strong interpersonal
Customer service and communication skills
Excellence in planning & managing procurement
Proficient in Microsoft Outlook
Proficient in Excel
Proficient in Word
Proficient in PowerPoint
Timeline
COMMUNITY EXECUTIVE
Smart Works
04.2023 - Current
PROCURMENT COORDINATOR
Samann Trading
02.2019 - 04.2022
CUSTOMER RELATION & PROCUREMENT ASSOCIATE
Clinic Dermatech
09.2016 - 02.2019
CUSTOMER CARE EXECUTIVE
Kaya (India) Ltd.
07.2015 - 08.2016
CUSTOMER CARE EXECUTIVE
Monsoon Salon
10.2013 - 07.2015
GUEST ASSISTANT
Aman New Delhi (Unit of AMAN Resorts International)
01.2011 - 09.2011
GUEST SERVICES OPERATOR
The Grand Hotel
07.2010 - 12.2010
Diploma in Aviation & Hospitality - undefined
AIR HOSTESS ACADEMY
Bachelor of Arts -
DELHI UNIVERSITY