Manisha Gupta
Bangalore
Summary
Dynamic and results-oriented Lead Cabin Attendant with over 18 years of experience in the aviation industry. Proven expertise in ensuring passenger safety, delivering exceptional in-flight service, and leading cabin crew teams to achieve operational excellence. Adept at handling high-pressure situations, resolving customer concerns, and maintaining compliance with aviation safety standards. Recognized for strong communication skills, adaptability, and a commitment to delivering a seamless travel experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Cabin Attendant
Indigo Airlines
Bangalore
10.2014 - Current
- Lead pre-flight safety checks, ensuring all emergency equipment, cabin systems, and emergency exits comply with aviation regulations and company standards
- Lead a team of up to five cabin crew members, coordinating duties effectively to ensure seamless in-flight operations and exceptional service delivery
- Deliver pre-flight briefings, clearly communicating safety protocols, emergency procedures, and service expectations to both crew and passengers
- Oversee in-flight services, including meal distribution, passenger assistance, and special requests, while ensuring compliance with safety and operational guidelines
- Manage emergency response procedures, remaining vigilant to handle medical situations as trained first aider, turbulence, and passenger concerns with professionalism and efficiency
- Perform post-flight assessments, ensuring cabin cleanliness, restocking essential supplies, and reporting any safety or operational discrepancies
- Keep up on evolving aviation regulations, company standard operating procedures, and industry best practices through continuous training and professional development
Cabin Crew In-Charge (CCIC)
Air Sahara & JetAirways
Bangalore
02.2007 - 02.2013
- Oversaw pre-flight checks of safety and emergency equipment, ensuring 100% compliance with aviation safety regulations and operational standards
- Led and coordinated boarding processes for up to 200 passengers, ensuring a smooth, efficient, and timely departure while providing exceptional customer service and administrative expertise
- Managed in-flight consumables, optimising inventory control to ensure adequate stock levels while minimising waste and operational costs
- Trained and mentored new cabin crew members, fostering a culture of teamwork, professionalism, and service excellence through hands-on coaching and guidance as part of Human Resource (HR) strategy and initiatives
- Acted as the primary liaison between the cabin crew and flight deck, ensuring clear communication and efficient coordination during all flight phases
- Assisted in handling passenger concerns, special requests, and medical emergencies, ensuring prompt resolution while maintaining safety and comfort
- Ensured compliance with airline service protocols and regulatory requirements, conducting in-flight audits and reporting discrepancies when necessary
- Delivered announcements and safety demonstrations in a confident and engaging manner, ensuring passenger awareness and adherence to safety protocols
- Conducted post-flight briefings and debriefings, providing feedback to crew members and ensuring continuous improvement in service quality and safety compliance
Education
Bachelor of Arts - Hons
University of Kolkata
Kolkata01.2008
Higher Secondary Education -
W.B.B.H.S.E
Kolkata01.2004
Secondary Education -
W.B.B.S.E
Kolkata01.2002
Skills
- Stakeholder management and customer service excellence
- People, Leadership, and Crew Coordination
- Conflict Resolution and Crisis Management
- Multilingual Communication Skills
- Time and Resource Management
- Inventory Management
- Presentation skills
- Trained First Aider
- Flight operations
- Employee training
Certification
- SEP training
- First Aid Certification
- DGR Training
- AVSEC
- Emergency Drills Training
- CRM
- SMS
- Grooming Certification
Accomplishments
- Recognized by passengers and company leadership for outstanding customer service and professionalism
- Received appreciation for ensuring a comfortable and safe travel experience
- Commended for maintaining high safety standards and efficient crew management.
- Consistently achieved high passenger satisfaction ratings.
- Acknowledged for mentoring and supporting junior cabin crew.
Disclaimer
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge. I take full responsibility for the details mentioned above., 02/03/25, Bangalore, India
Personal Information
- Willing To Relocate: True
- Date of Birth: 07/19/85
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Lead Cabin Attendant
Indigo Airlines
10.2014 - Current
Cabin Crew In-Charge (CCIC)
Air Sahara & JetAirways
02.2007 - 02.2013
Bachelor of Arts - Hons
University of Kolkata
Higher Secondary Education -
W.B.B.H.S.E
Secondary Education -
W.B.B.S.E
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