MANISHA GUPTA
Noida,UP
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
HR ADMIN AND COMPLIANCE
RADNIK AUTO EXPORTS
02.2024 - Current
- Assist in recruitment processes: scheduling interviews, preparing onboarding documents.
- Prepare HR letters such as offer letters, confirmations, and warning notices.
- Organise health and wellness programs, medical check-ups, and awareness campaigns.
- Address employee concerns related to health, safety, and well-being.
- Maintain a safe, clean, and comfortable work environment (restrooms, lunch areas, etc.).
- Support employees during personal events (births, deaths, illness) with appropriate aid or benefits.
- Plan and coordinate recreational, cultural, or team-building events.
- Act as a liaison between employees and management for welfare-related concerns.
- Ensure proper documentation for welfare activities and audits.
ASSISTANT SUPERVISOR – CUSTOMER SERVICE
BUREAU VERITAS CONSUMER PRODUCTS SERVICES
06.2015 - 02.2022
- Coordination with Domestic and International Clients and Vendors for inspection.
- Having a Team Handling experience of 10 people.
- Working with key stakeholders and vendors to establish annual goals/objectives and monitoring progress throughout the year, including providing course-correction guidance as warranted to guarantee agreed service.
- Educating and partnering with Process Owners to conduct initial risk assessments on Third Parties during the onboarding process and ongoing risk assessment through the duration of the Third Party relationship.
- Handling escalation and service-related problems via email, phone.
- Assist in training and monitoring the Internal team to ensure quality of service
- Receiving orders from CPSI-HK as well as selling offices (Through
- IBMS) and collecting inspection reference details.
- Coordinate with suppliers for scheduling inspections.
- Update the schedule data with job allocation for the concerned inspector in the respective region.
- Sample control and file keeping (log book maintenance).
- Inspection files preparation.
- Sending reports to the client and following up to match the TAT.
- Handling of IBMS for inspection-related activities.
- Update all the weekly/monthly reports as per the head office/other selling office requirements.
- Support the Sub-Regional Manager - IAA and supervisor for any other job as required.
OPERATION-EXECUTIVE
ROCKSTAND DIGITAL PVT. LTD
02.2014 - 06.2015
- Managing overall Digital Content Distribution for Rockstand eMagazine App.
- Responsible for Dashboards to measure the success and engagement of new and existing functionalities.
- Responsible for day-to-day operations and maintaining track of the content schedules.
- Maintaining a strong relationship with the Vendor to support the overall online business strategy of Rockstand.
- End-to-end responsibility regarding payment follow and invoicing process.
- To provide online support to handle complex and escalated issues for effective resolution.
- Providing solutions to the escalated issues of the Vendor.
- Escalate internal/external delays to the immediate reporting authority with appropriate reasons.
- Develop strong interpersonal relationships with everyone in the team
PROJECT COORDINATOR
ARV TECHNOLOGIES PVT LTD
08.2012 - 01.2014
- Responding to incoming email and phone inquiries. Maintaining a daily report.
- Preparing Inspection Report. Prepare and maintain project status reports
- Daily follow-ups for website hosting and Quality check.
Education
MBA - HR & IT
Kanpur Institute of Management Studies
07.2012
Bachelor of Arts - undefined
Kanpur University
06.2010
Intermediate - undefined
U.P BOARD Allahabad
03.2007
High School - undefined
U.P BOARD Allahabad
03.2005
Skills
- Communication Skills
- Ability to Work Under Pressure
- Fast Learner
- Customer Service
- Microsoft Office
- Ability to work in a team
- Effective Time Management
- Team leadership
- Critical thinking and problem solving
- Ability to Multitask
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
LANGUAGES
Hindi
English
Timeline
HR ADMIN AND COMPLIANCE
RADNIK AUTO EXPORTS
02.2024 - Current
ASSISTANT SUPERVISOR – CUSTOMER SERVICE
BUREAU VERITAS CONSUMER PRODUCTS SERVICES
06.2015 - 02.2022
OPERATION-EXECUTIVE
ROCKSTAND DIGITAL PVT. LTD
02.2014 - 06.2015
PROJECT COORDINATOR
ARV TECHNOLOGIES PVT LTD
08.2012 - 01.2014
Bachelor of Arts - undefined
Kanpur University
Intermediate - undefined
U.P BOARD Allahabad
High School - undefined
U.P BOARD Allahabad
MBA - HR & IT
Kanpur Institute of Management Studies
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