Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MANISHA I

MANISHA I

Summary

A Competent Professional with 9+ years of experience in Learning & Development, Team Management, Project Management & Change Management. Self-motivated individual seeking a role in a customer/client centric and employee- oriented environment with an opportunity for Professional challenges.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
4
4
Certifications

Work History

Salesforce Facilitator - Senior Success Guide

Salesforce
01.2024 - Current
  • An offshore Marketing Cloud Facilitator and Salesforce product consultant
  • Brought in Marketing Cloud projects on-time and under-budget by effectively handling routine and complex Marketing Cloud Solutions
  • Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies
  • Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
  • Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
  • Recommend new features and improvements to optimize and increase use of the platform
  • Provide technical specifications and help maintain overall documentation for the business
  • Adhere to and promote best practices, and design the guidelines for security procedures
  • Setting up users in Marketing cloud with appropriate permissions and assigning roles to them
  • Assisting Marketing Cloud users in Creating sender profiles & delivery profiles for email blasts
  • Salesforce Marketing Cloud implementation, configuration, data migration, and working with Marketing Cloud Connect, and other Integration
  • Design and delivery of solutions in Email Studio, Automation Studio, Contact Builder, Content Builder
  • Strong understanding of digital marketing KPIs, such as email marketing and other marketing conversion metrics
  • Conduct user training and actively promote user adoption of Marketing Cloud
  • Track record for delivering marketing automation projects in a fast-paced environment, and able to successfully keep to deadlines.

Assistant Manager | SFMC Marketing Consultant

Wells Fargo
06.2015 - 01.2024
  • Designed Marketing Cloud automation's to establish digital campaigns through various channels of communication
  • Build emails using content builder in SFMC
  • Create and update data extensions for send and personalization requests
  • Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
  • Setting up Marketing Cloud Connect and syncing Salesforce objects with Marketing Cloud
  • Mistake Proofing- Planning and execution of new project requirements in terms of Training, Content, Quality metrics and Operations deliverables
  • Implementation of planned activities and regular reporting and identifying changes to improve performance/deliverables
  • Stakeholder Management - Close Management of Stakeholders by Daily/weekly/monthly updates, Personal contact, Implementation of changes suggested by stakeholder post analysis of possibilities and requirements
  • Team Management - Train Trainers on Products, Soft skills, Behavioral Training which includes learning styles, Time Management, Team Management, ADDIE Model, Communication skills, Telephone Etiquette, Email Etiquette, Reports, Dashboard creation etc
  • Also, Assigning LMS Courses to Team basis skill set and areas of improvement Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Developed strategy to increase sales and drive profits
  • Defined clear targets and objectives and communicated to other team members
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • An offshore Marketing Cloud Facilitator and Salesforce product consultant for a banking domain
  • Brought in Marketing Cloud projects on-time and under-budget by effectively handling routine and complex Marketing Cloud Solutions
  • Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies
  • Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
  • Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
  • Recommend new features and improvements to optimize and increase use of the platform
  • Provide technical specifications and help maintain overall documentation for the business
  • Adhere to and promote best practices, and design the guidelines for security procedures
  • Setting up users in Marketing cloud with appropriate permissions and assigning roles to them
  • Assisting Marketing Cloud users in Creating sender profiles & delivery profiles for email blasts
  • Salesforce Marketing Cloud implementation, configuration, data migration, and working with Marketing Cloud Connect, and other Integration
  • Design and delivery of solutions in Email Studio, Automation Studio, Contact Builder, Content Builder
  • Strong understanding of digital marketing KPIs, such as email marketing and other marketing conversion metrics
  • Conduct user training and actively promote user adoption of Marketing Cloud
  • Track record for delivering marketing automation projects in a fast-paced environment, and able to successfully keep to deadlines.

Education

Bachelors of Parmacy -

GITAM Institute of Technology
06.2011 - 05.2015

Masters of English -

IGNOU
03.2019 - 05.2022

MBA HR

Andhra University

Skills

Salesforce Marketing Cloud

CRM

Curriculum Development

Behavioral Training/Process

Team Management Skills

Verbal & Written Communication

Storyline

Lucid Chart

Change Management

Stakeholder Management

Email Studio

Project Management

Instructional Design

Training of New Hires & -QT

Knowledge of Content Design

Articulate V60

Rise

Storyboarding

Mistake Proofing

Operations Management

Task Delegation

Facilitation Techniques

Teamwork and Collaboration

Professional ethics understanding

Problem-solving abilities

Team Management

Strategic Planning

Certification

Salesforce Certified Administrator

Timeline

Salesforce Facilitator - Senior Success Guide

Salesforce
01.2024 - Current

Masters of English -

IGNOU
03.2019 - 05.2022

Assistant Manager | SFMC Marketing Consultant

Wells Fargo
06.2015 - 01.2024

Bachelors of Parmacy -

GITAM Institute of Technology
06.2011 - 05.2015

MBA HR

Andhra University
MANISHA I