Manisha J

I was acting as a temporary SME from September 9 to January 31. On papers from 1st February as an SME (Subject Matter Expert).

• Assessed company operations for compliance with safety standards.
• Identified needs of customers promptly and efficiently.
• Developed effective communication channels between internal departments at the SME.
• Organized client meetings to provide project updates.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Maintained up-to-date records of all transactions related to SME activities.
• Provided training sessions for new employees at the SME.
• Offered one-on-one support for team members and managers to drive continuous improvement.

• I worked at HSBC for four months as a customer service representative and moved to an international process at Etisalat in Concentrix.
• Resolved customer complaints promptly and efficiently.
• Developed strong customer relationships to encourage repeat business.
• Mentored junior team members and managed employee relationships.
• Developed positive relationships with customers through friendly interactions.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Led on- and off-site customer support teams across multiple time zones.