Manisha Juneja
Faridabad
Summary
Customer Care professional with overall 4.5 years of experience in customer service and relationship management. Strongly communicated to provide optimum outflow of information to customers, team members and clients. Taken hands on experience on different work tools for preparing data, which helps in easy access to details whenever necessary. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Professional
American Express India Solutions
01.2023 - Current
- Auditing customer accounts: To provide information to identify issues and develop solutions.
- Balance Management: Maintaining accurate balance summaries for customer accounts to provide transparency in financial records.
- Payments and credit balance refunds: While adhering to regulations, we provide accurate refunds to customers for any possible cancellations or refunds from third-party merchants.
Customer Support Executive
EXL Services Pvt Ltd
06.2022 - 01.2023
- Client Advisory: Provided optimal offers and packages, leveraging market insights to align solutions with client requirements.
- License and Policy Management - Manages UK-based customer policies, offering them tailored solutions based on market trends and needs.
Sr Support Specialist
Concentrix Daksh India Ltd.
07.2020 - 04.2022
- Updated system with order specifics- Optimally recorded customer details, preferences, and billing information.
- Coordinated with internal teams- to ensure timely and successful delivery of solutions according to client needs.
- Issue resolution and customer satisfaction- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Associate of Arts - Economics
Delhi University
Delhi06-2018
High School Diploma -
Oxford Senior Secondary School
Vikaspuri05-2015
Skills
- Customer Relationship Management
- Data management
- Efficient Recordkeeping
- Analytical Problem Solving
- Initiative in Decision Making
- Computer proficiency
Accomplishments
- Was awarded with rewards and recognitions throughout for maximum best surveys for 3 consecutive months.
Certification
- Got certification in different Olympiads in high school.
Languages
English
First Language
Timeline
Customer Care Professional
American Express India Solutions
01.2023 - Current
Customer Support Executive
EXL Services Pvt Ltd
06.2022 - 01.2023
Sr Support Specialist
Concentrix Daksh India Ltd.
07.2020 - 04.2022
Associate of Arts - Economics
Delhi University
High School Diploma -
Oxford Senior Secondary School
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