MS Office
Manisha Kashyap
Head- Talent Acquisition & Business Development
Summary
Dynamic and self-motivated HR professional with a total career experience of 5 and 3 months years of experience with proven record of success in Lateral / Leadership Hiring, Employer Branding,Campus hiring, handling stake holders, identifying and closing top candidate talent, Human Resourcing and Solution Consulting.Experienced hiring for both NON IT and IT roles.
One of my main objectives is continuous professional enhancement as an HR Professional and be among the best in my field of expertise. With this said,I would like to work in a healthy environment that appreciate my skills and offers avenue for growth.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Head - Talent Acquisition and Business Development
Saicooper HR Extension Pvt Ltd
Bangalore
04.2022 - Current
- Responsible for Lateral Hiring- Leadership and critical roles for NON IT roles, any skillsets.
- Managing a team of recruiters to achieve the maximum targets .
- Handling Pan india requirement as well as Global Hiring especially for Africa regions.
- Gathering market intelligence on jobs in the industry, candidate pools. Interaction with the Client HR SPOC to understand the Job details & position .
- Initiating an array of sourcing activities through various channels (i) job portals (ii)conducting referrals (iii) Mapping of target companies and headhunting to ensure a regular supply of candidates to meet the existing & future demands of the client.
- End to End recruitment coordination of the recruitment process with the client and the candidate.
- Candidates; briefing and preparing candidates with relevant information on the client; co-ordinate. Interview logistics; negotiation of remuneration packages ensuring client needs are met in a timely.
- Develop and maintain cordial client relations to ensure a good understanding of their current and future priorities.
- New client acquisition, account mining and account widening
- Timely collections for all Invoices within the stipulated period ,Adherence to activity based field steering to get the desired output
- Preparing and Driving Collections for bills with clients.
- Design Internal manpower recruitment strategy plan for Recruitment specific projects.
- Liasoning & collaboration with internal stakeholders - invoicing, accounts team.
- Preparing daily Dashboards, weekly & monthly reports to analyze the performance of each team member & make the plan of action accordingly.
- Generation of various letters like offer letter, appointment letter, confirmation letter, increment letter, Absenteeism notice, warning letter, experience/service certificate, relieving letter, etc.
CUSTOMER SUPPORT EXECUTIVE- Voice Process
Teleperformance
Bangalore
12.2020 - 01.2022
- Grocery Process,L2, Client-Flipkart, Identified and evaluated opportunities improving the process and customer experience ∙
- Handled escalated and upset calls, maintained and updated the outbound call reports ∙
- Overcame clients objections/rejections to company products and convinced them ∙
- Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints ∙ Followed up ensuring relevant actions were taken on clients complaints
- Key Achievement: ∙ Top performer in the cross skilling project for Hyper local from grocery process.
HUMAN RESOURCE MANAGER
Alcotech Internet Pvt Ltd
01.2018 - 12.2019
- Managed the on-boarding process, training and development, and resolution of all employee relation's issues
- Guided the startup facilities and management with a full spectrum of HR operations, systems, and programs
- Managed End to End Recruitment process
- Reviewed, evaluated, and interpreted regulatory guidance, policies, and procedures
- Conducted employee's reviews and appraisals
- Maintaining accurate and complete personal information
- Maintained employees' leave attendance daily
- Assigned to write official documents for the role of HR.
CONTENT WRITER
Alcotech Internet Pvt Ltd
01.2018 - 01.2019
- Created an organization culture initiative that raised employee's satisfaction rates by 25% YoY
- Coordinated creatively with the digital marketing and development teams to develop the layout for various content and communication pieces
- Write up informative pieces on a daily basis using SEO Keywords and post through Word Press, Blogger, and Medium, Social Media platforms
- Key Achievement: ∙ Created content for the organization and client's websites and projects that attracted unique customers
- Wrote research-based articles for the subjects related to the industry and products
- Increased content engagement for all digital media platforms that increased customer's satisfaction by 95%.
Education
PGDBM -
04.2014 - 03.2016
Bachelor of Commerce - Marketing
03.2011 - 03.2014
Skills
Recruitment & Onboarding
undefinedAccomplishments
- Project Title: A comparative study on workplace stress management among Generation X, Y and Z'
- Organization: IKYA Human Capital Corporation Ltd, Bangalore
- Duration: April 1st-May 31st 2015
- Description: The aim of the study is to understand the various sources and effects of stress in an organization among the three generations of the workplace
- Project Title: A market research on Social Enterprises for the services provided for the senior and retired citizens
- Organization: Unfold Consulting, Bangalore
- Duration: May 1st - June 30th 2016
- Description: The aim of the study is to know the various programs and platforms prevail in the market in order to restart the life and career of senior citizens after their retirement
Software
WordPress (Basic)
Certification
Dibon's certificated program in Corporate Human Resource.
Interests
Reading
Reading
Painting
Sports
Additional Information
Personal Profile
Date of Birth: 26 September 1994
Timeline
Head - Talent Acquisition and Business Development - Saicooper HR Extension Pvt Ltd
04.2022 - Current
CUSTOMER SUPPORT EXECUTIVE- Voice Process - Teleperformance
12.2020 - 01.2022
HUMAN RESOURCE MANAGER - Alcotech Internet Pvt Ltd
01.2018 - 12.2019
CONTENT WRITER - Alcotech Internet Pvt Ltd
01.2018 - 01.2019
Mount Carmel Institution Of Management - PGDBM,
04.2014 - 03.2016
Baldwin Women's Methodist College, Bangalore - Bachelor of Commerce, Marketing
03.2011 - 03.2014
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