Loadstop
Manisha Kataria
Logistics Customer II Operation Executive
Summary
Dedicated, results-driven professional with proven track record in logistics dispatch, account management, and customer service. Skilled at coordinating and optimizing supply chain operations for efficient and timely delivery of goods. Experienced communications professional with good-natured approach and proficiency in technical systems, excelling in building strong relationships.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages
Work History
Dispatch Coordinator
GOASAP Logistics Inc
03.2024 - Current
- Utilized transportation management software to monitor shipment statuses and communicate updates to drivers and clients, enhancing overall service reliability.
- Coordinated dispatch operations by efficiently scheduling routes and managing driver assignments to ensure timely deliveries.
- Booking loads
- Taking care of road assistance if needed.
- Collaborated with logistics teams to resolve transportation issues, ensuring minimal disruption to delivery schedules and maintaining client satisfaction.
- Managed communication between drivers, warehouse personnel, and customers to facilitate smooth operations and address any logistical challenges promptly.
- Managed customer accounts and invoicing.
- Managed BOl, PODS, Detention & Lumper ETC.
Logistic Dispatcher & Account Co-ordinate
Flame Freight LLC(Washington)
05.2022 - 12.2023
- Booking loads
- Efficient dispatch drivers and manage routes to ensure on-time deliveries & pickups.
- Negotiate rates with brokers.
- handle load planing &scheduling.
- Maintain accurate records of all dispatch activities.
- Provide excellent customer services.
- Resolve any issues or delays that may arise during transit.
- Monitor driver locations and communicate effectively with driver and customers.
- Utilize dispatch software & other relevant tools.
- Taking care of respective shipments documents.
- Making of drivers payrolls.
- Making of invoices with factoring company .
Accounts Analyst Cum Customer Service Assistant
Five Stars Logistics LLC
01.2021 - 05.2022
- Managed end-to-end accounts receivable and accounts payable processes, ensuring timely invoicing and payment processing.
- Conducted monthly account reviews to assess outstanding receivables, prioritizing collections, which improved overall cash recovery rates.
- Maintained records by imaging invoices, debits, and credits.
- Making of IFTA reports
- Followup with factoring company as well as brokers if any payment related issue.
- making of invoices.
- making of drivers.
- loads plannings and dispatching as we as tracking of drivers.
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Assistant Accountant cum Customer Advisor
STEELCO ENTERPRISES
05.2018 - 04.2020
- Managed accounts payable and receivable processes, facilitating timely invoice processing and payment reconciliation.
- Monitored cash flow to ensure sufficient liquidity for operational needs, identifying discrepancies and implementing corrective measures as necessary.
- handling accounts receivables & payables
- Bookkeeping
- managing petty cash
- managing expenses and making expense reports
- Assisting with payrolls
- making E-way billing
- making GST returns data.
-
Education
BBA - Business Management
Punjab Technical University
Jalandhar, India05-2015
Skills
Professionalism
Logistics management
Transportation
Software familiarity
Record keeping
Problem-solving aptitude
Customer relationship management
Organizational skills
Reporting skills
Decision-making
Software
Samsara
Quickbooks
ITS Dispatch
PCS, Etc
Timeline
Dispatch Coordinator
GOASAP Logistics Inc
03.2024 - Current
Logistic Dispatcher & Account Co-ordinate
Flame Freight LLC(Washington)
05.2022 - 12.2023
Accounts Analyst Cum Customer Service Assistant
Five Stars Logistics LLC
01.2021 - 05.2022
Assistant Accountant cum Customer Advisor
STEELCO ENTERPRISES
05.2018 - 04.2020
BBA - Business Management
Punjab Technical University